On Monday the Tech came and installed everything at my house. The only problem was the "Main wire" he called it had something wrong. I got upgraded to 24Megs from 12 when i called to request a service move to our new house and the guy offered it. the Tech said after they fixed the main wire which was today he would come back and I guess finish whatever he needed to do. So today I get a text saying my issue was resolved and to call to make another appointment. I get on the phone with person to do this. I told him the Tech was suppose to come by today to do whatever he needs to do. He said maybe he will come but we need to make another appointment. He went on to say well the next Tech would be Jan 27... I laughed and said What? We already waited a week and a half. Quickly he changed and said it would be Jan 23. The Tech guy was just here yesterday and did the installation. Why did my moving service just get pushed back another week? I called again to ask some question. I asked the woman. Is there like a que that you go in when requesting a service? The woman didn't know what a que was. Its not like I need a complete installation that takes a couple of hours.