Need help connecting your router?
ameliaalbert's profile

New Member

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3 Messages

Tuesday, November 22nd, 2022 7:09 AM

website address/protocol

Hi, I am amelia WordPress website developer. I am facing a problem for a long time. I have created a website that is not opening my home internet connection. When I connect my mobile internet with my laptop then it opens otherwise not. What should I have to do?

JefferMC

ACE - Expert

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31K Messages

2 months ago

What error message do you get?

Have you tried a traceroute to see what kind of route your using?

How is your Wordpress site hosted?

What does the Wordpress hoster say about the issue?

ATTHelp

Community Support

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207.6K Messages

2 months ago

We'd be happy to help you access your website from your home internet connection, @ameliaalbert.

 

We recommend that you set up port forwarding for your gateway, to help you regain access to your website.

 

In order to proceed further, we will need you to include your gateway model. This information will help us get you the necessary instructions needed to complete the Port Forwarding process.

 

Please reach back out with the necessary information.

 

Latoya, AT&T Community Specialist

JefferMC

ACE - Expert

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31K Messages

2 months ago

@ameliaalbert could you answer the posed questions rather than posting a link to your site.  That link could look like a solicitation instead of troubleshooting information.

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