Unstable Internet Connection - Drops Frequently Every Few Minutes

Please share your zip code, if you would.  And a tracert to 8.8.8.8.  Mask any IPs you feel uncomfortable sharing.

@JefferMC thanks for your response. my zip code is 92805. regarding the tracert thing, sorry I'm not that savy with what you are requesting. any tips to help you (in helping me) would be great.

You might as well get going to the party started by some of your neighbors over in this thread.  It seems quite a few people in Orange County, California are having a similar issue to yours.

https://forums.att.com/conversations/att-internet-equipment/internet-disconnecting-multiple-times-an-hour-for-the-past-week/60a3324e8c74ef3172538990

To do a traceroute on a windows system, open a CMD window and type TRACERT and the address you want to trace the route to, e.g. "TRACERT 8.8.8.8".  It should send out some internet packets and draw you a display showing how it gets to the destination.  You might want to keep the IP closest to you private, so you would edit or blur it out:

@JefferMC 

Haha yeah I noticed I'm not alone here...

I am in 92886 and I too have been having constant disconnects.  New (4 months old) cat6 wiring throughout the house connecting 4 PC desktops and laptops to the BGW210 with netgear prosafe switches in between and cat5e cable running from terminal outside straight to BGW210.  New (4 weeks old) wire bundle from street to house replaced by AT&T technicians repairing a neighbor's house wiring and offered to replace ours since the length was so short. 

For the past 1.5ish weeks, disconnections/latency/buffering every 10-15 minutes like clockwork.  Couldn't use teamviewer to collaborate with others, cannot reliably make video calls without missing what people are saying, cannot play online games without being ejected from the game due to poor connectivity. Technician came today to inspect our wiring and BGW210 but could not find an issue with our specific setup.  He mentioned that AT&T's Internet infrastructure is having major latency/buffering/disconnection issues at a network-wide level and since there is no ETA for a fix, we need to keep informing AT&T of this issue until it is resolved.  Also posted on this thread, the #1 post on the "Internet Equipment" section of this forum: https://forums.att.com/conversations/att-internet-equipment/internet-disconnecting-multiple-times-an-hour-for-the-past-week/60a3324e8c74ef3172538990

@purify 

i saw your post on that thread and yea it seems like a known concern for our area. how you are describing your issues and what you've done to diagnose yourself is similar to my experience. im pending a response from the tech that visited me today who said he'd raise this with the dispatch center this coming monday/tuesday. im not that hopeful but ill post any updates i get to that thread and this one. ill also continue to raise this to ATT. its pretty ridiculous at this point as i know some techs (like the one who visited me today) are really wanting to help us but are not getting the support they need from the responsible ATT teams.

Even though everything looks good visually a lot of times when you are constantly dropping connection to the internet  the problem can be with the wall  jack itself. Had one that looked brand new, supposedly att was able to ping the modem and they said it was fine. I  bought a new wall jack and installed it and my internet connection no longer dropped. The old wall jack looked  perfectly fine. The cable running from the att box on the outside of your house in to the wall jack could have a issue internally. A little stress in the wrong way could potentially have your wire pairs shorting out momentarily causing the connection to constantly drop. So if all else fails and you can access it sometimes just changing out components until you run out of old stuff will fix the problem. 

I'm in Ohio, zip: 44130.  Stayed in the same apt complex but simply moved to a different bldg a just over a month ago,  and ever since my internet connecting chronically craps out on me.  Gateway isn't the problem (also confirmed by the two different techs who came out to assess the situation). 

They claim that the problem is the wiring in my bldg, which I just don't believe.  In fact the last tech who was out, gave me a number to call for the AT&T Loyalty Dept if this continues to happen and I decide to leave them as a customer.  This is another reason I don't believe the wiring issue they're claiming. 

Also I'm a disabled veteran and have a lot of video appts with the VA.  However, they're often interrupted by dropped signals which is impeding my ability to receive quality participatory care. 

I'm so fed up with all of this. I don't want excuses I want and expect resolution.  This is too large of a corporation to have a still unresolved major issue such as dropped internet.  I've been an AT&T customer for 6 years now, I'd like to see them finally address and resolve this than drop them and take a chance with another company. 

@Crafttorelax , you are likely not affected by the issues in this thread.  I say that mainly because you speak of "wiring in [your] bldg" and fiber doesn't use wiring, it uses fiber.

Can I ask you to create a new thread, copy your text to your new post, and if you would please go to http://192.168.1.254/ , click on the Broadband tab and look for the tables that have sync rates, attenuation, Noise ratio and error counts.  Make a screenshots of that information and post it in the new post or in a reply to it.

My zip is 95632 and I have AT&T U-verse DSL.  Sort of.  For the last 2 months the connection has been dropping more and more frequently.  Sometimes the router lights all go off (except for power) and then eventually resets.  Sometimes just the service and broadband lights go off and eventually reset.  Frequently I have to unplug it, wait a while, plug it back in and let it reset.  Then after a few minutes it disconnects again.  Basically, I have had virtually no service for 2 months.  I am running everything off of the hotspot on my work phone.  The people on the help line are UTTERLY useless.  As soon as Starlink is available in my area, I am dumping this crappy, useless, overpriced 'service'. It is ironic that I left a local ISP because they were so unreliable....but AT&T (although initially better than the local ISP) has degraded to become far, far, far, far worse.