New Member
•
2 Messages
Unprofessionalism
I am currently speaking with Juan, and he refuses to let me speak with his supervisor or provide number or email to make a complaint. I am not a racist but the accent barrier is a issue but should not be used as a comprehension issue. I have spoke with several suppose to be loyalty supervisors and have no resolve as of yet.
ATTHelp
Community Support
•
214.9K Messages
2 months ago
This is certainly not the experience we want for you, @modixon! We'd like a chance to turn things around.
So that we can help work toward a resolution together, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly.
Once we're in the DM, we'll need to know more about what's going on with your Internet service/account, along with the ATTUID of Juan. This way, we'll be able to submit your feedback and give you the help you deserve.
We look forward to speaking with you!
Lacey, AT&T Community Specialist
0
0
modixon
New Member
•
2 Messages
2 months ago
There is not a area in the upper right hand corner of this application. I have been a customer for over 25 years I have two other services with Att. I am not a happy customer! 🤬
0
0
ATTHelp
Community Support
•
214.9K Messages
2 months ago
We value your 25 years of loyalty and want to help, @modixon.
We've sent you a Direct Message here in the Forums. Your inbox can be found in the upper right corner of your screen while you're in the AT&T Community Forums. You'll want to look for a chat icon next to the bell icon for our message.
We look forward to working with you in the DM!
Lacey, AT&T Community Specialist
0
0