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6.7K Messages

Tuesday, October 21st, 2014 9:06 PM

Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community

​​Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!​​

​​Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.​​

​​Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience. ​​

​​Top Solutions​​

​​We know, all we tell you to do is ​​​​reboot your modem​​​​, guess what, it fixes a lot of things!​​

​​Completely out of service? ​​​​Use our app to troubleshoot and even schedule a tech​​​​. ​​

​​Slow or weak Wi-Fi? ​​​​Learn how your Wi-Fi with some minor in-home changes​​

​​C'mon, don't you know your modem needs a good home? ​​​​You do now​​​​.​​

​​AT&T Fiber (1000Mbps) ​​

​​Troubleshoot Internet Loss Of Service ​​

​​Many things can affect your internet experience that you can easily fix. Check out the solutions below:​​

​​Get the most out of your internet​​

​​AT&T is only part of the experience. ​​​​Your home setup is the other​​​​. If your modem is not in the right place, your speeds may suffer.​​

​​Optimize the Wi-Fi Signal​​

​​Trying a different Wi-Fi setting is like trying on clothes, ​​​​you have to find the best fit​​​​. Learn how to test different modem settings below:​​

​​Learn how to change the Wi-Fi Password​​

​​Slow browser and site issues​​

​​Advance Router Troubleshooting ​​

​​Gaming & High Ping ​​

​​Learn some basics about ping and what AT&T will investigate​​​​ ​​

​​Gaming & High Ping​​​​ - Learn why you may be seeing issues while gaming ​​

​VPN Help - ​​Learn why your VPN is not working and fixes​

​​Need Help with Other Services?​​

​​ ​​

​​ChrisZ, AT&T Community Specialist​​

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Message

5 years ago

Since our NVG510 gateway died, we have been using the Pace 5268AC gateway. Our wireless connection is dismal, at best. Obviously this is a known problem with these gateways.

Is there a way to improve the signal from the 5268? Is there any way to add external antennas to this unit? How upset will AT&T be if I opened the 5268 to check if antenna connectors are present on the board?



8 Messages

4 years ago


New Member


1 Message

4 years ago

I recently switched to AT&t wireless. I have been able to reconnect all network devices such as wireless printer, LG tv, Alexia, Harmony hub, etc. I have been trying to connect my Pioneer VSX-90 AV receiver to the wireless network utilizing the app, but it fails every time. The receiver was connected to my previous network. Would this be a result of the dual band of the pace receiver, or is there another possible cause. Thanks, Rick

New Member


2 Messages

3 years ago

I have a 2wire 5268AC modem/router from ATT and I attached with network cable to a TP link Deco mesh network and was told I have to put the ATT router into a bridge mode but I have no way to connect directly to the 2wire unit (laptop doesn't have network connection).     I also have one other network cable attached to the 2wire unit that goes to a Wireless Access Point that the ATT tech attached when we added an additional TV to the system.  

How do I get the 2wire unit into bridge mode with no direct network cable capability?

New Member


2 Messages

11 months ago

Our broadband one and broadband two arrows are blinking on our device. We have no Internet. Can anyone help us?

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