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Community Support

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6.7K Messages

Tuesday, October 21st, 2014 9:06 PM

Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community

​​Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!​​

​​Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.​​

​​Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience. ​​

​​Top Solutions​​

​​We know, all we tell you to do is ​​​​reboot your modem​​​​, guess what, it fixes a lot of things!​​

​​Completely out of service? ​​​​Use our app to troubleshoot and even schedule a tech​​​​. ​​

​​Slow or weak Wi-Fi? ​​​​Learn how your Wi-Fi with some minor in-home changes​​

​​C'mon, don't you know your modem needs a good home? ​​​​You do now​​​​.​​

​​AT&T Fiber (1000Mbps) ​​

​​Troubleshoot Internet Loss Of Service ​​

​​Many things can affect your internet experience that you can easily fix. Check out the solutions below:​​

​​Get the most out of your internet​​

​​AT&T is only part of the experience. ​​​​Your home setup is the other​​​​. If your modem is not in the right place, your speeds may suffer.​​

​​Optimize the Wi-Fi Signal​​

​​Trying a different Wi-Fi setting is like trying on clothes, ​​​​you have to find the best fit​​​​. Learn how to test different modem settings below:​​

​​Learn how to change the Wi-Fi Password​​

​​Slow browser and site issues​​

​​Advance Router Troubleshooting ​​

​​Gaming & High Ping ​​

​​Learn some basics about ping and what AT&T will investigate​​​​ ​​

​​Gaming & High Ping​​​​ - Learn why you may be seeing issues while gaming ​​

​VPN Help - ​​Learn why your VPN is not working and fixes​

​​Need Help with Other Services?​​

​​ ​​

​​ChrisZ, AT&T Community Specialist​​

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Contributor

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1 Message

5 years ago

Since our NVG510 gateway died, we have been using the Pace 5268AC gateway. Our wireless connection is dismal, at best. Obviously this is a known problem with these gateways.

Is there a way to improve the signal from the 5268? Is there any way to add external antennas to this unit? How upset will AT&T be if I opened the 5268 to check if antenna connectors are present on the board?

Tutor

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8 Messages

4 years ago

WHEN I UNPLUGGED THE RECIEVER IT DID SOLVE  TV PROBLEM BUT THEN LANDLINE  WENT DEAD. THIS HAPPENED TWICE.  AGENTS ON PHONE CLEARED BOTH TIMES BUT IT SEEMS!!! UNPLUGGING THE RCVR DROPS THE LANDLINE?? 

New Member

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1 Message

4 years ago

I recently switched to AT&t wireless. I have been able to reconnect all network devices such as wireless printer, LG tv, Alexia, Harmony hub, etc. I have been trying to connect my Pioneer VSX-90 AV receiver to the wireless network utilizing the app, but it fails every time. The receiver was connected to my previous network. Would this be a result of the dual band of the pace receiver, or is there another possible cause. Thanks, Rick

New Member

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2 Messages

3 years ago

I have a 2wire 5268AC modem/router from ATT and I attached with network cable to a TP link Deco mesh network and was told I have to put the ATT router into a bridge mode but I have no way to connect directly to the 2wire unit (laptop doesn't have network connection).     I also have one other network cable attached to the 2wire unit that goes to a Wireless Access Point that the ATT tech attached when we added an additional TV to the system.  

How do I get the 2wire unit into bridge mode with no direct network cable capability?

New Member

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2 Messages

11 months ago

Our broadband one and broadband two arrows are blinking on our device. We have no Internet. Can anyone help us?

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