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Community Support

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6.7K Messages

Tuesday, October 21st, 2014 9:06 PM

Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community

​​Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!​​

​​Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.​​

​​Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience. ​​

​​Top Solutions​​

​​We know, all we tell you to do is ​​​​reboot your modem​​​​, guess what, it fixes a lot of things!​​

​​Completely out of service? ​​​​Use our app to troubleshoot and even schedule a tech​​​​. ​​

​​Slow or weak Wi-Fi? ​​​​Learn how your Wi-Fi with some minor in-home changes​​

​​C'mon, don't you know your modem needs a good home? ​​​​You do now​​​​.​​

​​AT&T Fiber (1000Mbps) ​​

​​Troubleshoot Internet Loss Of Service ​​

​​Many things can affect your internet experience that you can easily fix. Check out the solutions below:​​

​​Get the most out of your internet​​

​​AT&T is only part of the experience. ​​​​Your home setup is the other​​​​. If your modem is not in the right place, your speeds may suffer.​​

​​Optimize the Wi-Fi Signal​​

​​Trying a different Wi-Fi setting is like trying on clothes, ​​​​you have to find the best fit​​​​. Learn how to test different modem settings below:​​

​​Learn how to change the Wi-Fi Password​​

​​Slow browser and site issues​​

​​Advance Router Troubleshooting ​​

​​Gaming & High Ping ​​

​​Learn some basics about ping and what AT&T will investigate​​​​ ​​

​​Gaming & High Ping​​​​ - Learn why you may be seeing issues while gaming ​​

​VPN Help - ​​Learn why your VPN is not working and fixes​

​​Need Help with Other Services?​​

​​ ​​

​​ChrisZ, AT&T Community Specialist​​

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Community Support

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2.7K Messages

7 years ago

Hi @woshiliran,

 

I moved your thread to our internet troubleshooting hub. I tested the website you have listed above via a U-verse internet connection and did not have an issue. This means we are not blocking the site. Check out the Website and Browser section of this article. You will find some information that should help resolve this. 

 

ChrisZ, AT&T Community Specialist 

Community Support

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232.9K Messages

7 years ago

Sorry to read of the trouble you are having with your connection to a certain website. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message.

BarryR, AT&T Community Specialist

Contributor

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1 Message

6 years ago

Hello,

for the past two months have have not been able to get my PS4 to connect to the WiFi. It is able to scan for it but it never connects. It always gives me an error code. When I look it up it tells me to unplug my router and/PlayStation. So I do and the problem still happens. I’ve had AT&T rest the router on their end and it will work for the day. Then, it happens again. Any ideas on how to fix this? Or what could be going on? 

Tutor

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6 Messages

6 years ago

I am trying to get to a website www.dcares.net  works with everyone else but AT&T 

Contributor

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1 Message

6 years ago

I received an email supposedly from "AT&T email support" telling me my email account (@bellsouth.net) would be deactivated in 1 hour as I requested. 

 

I DID NOT REQUEST TO DEACTIVATE MY EMAIL ACCOUNT!

I DO NOT WANT MY ACCOUNT DEACTIVATED!

 

The email was in my spam folder, was this spam or is my account really scheduled to be deactivated? If it was spam, did I expose myself to risk by opening that email?

Associated Member

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2 Messages

6 years ago

wps stands for wifi-protected setup and it will not going to do anything in a computer hardwired connected to the modem. In setting up your PC make sure that you're using a cat-5E or cat-6 much better and make sure that your computer is not configured to manually set up ip it should be always in automatic detect IP

Contributor

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1 Message

6 years ago

I have a NVG510 from AT&T which until this past month was working perfectly.   Now I have DSL drops continually with the error NAD 3305 or NAD 3304 and the loss of signal.   The AT&T error page is now my most frequently visited page.   When I check the modem, all lights are green.  When I use the "check connection" on the error page, it comes back with Page Not Found which of course is to be expected.

 

Whats up?

 

Thx

Teacher

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21 Messages

6 years ago

How long does it take after upgrading to 75mpbs OVER a month ago that we get anything close to 75 given we just have one PC and TV???????????????????????????????????????????????????????????????????????????????????????????????????????

Teacher

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17 Messages

6 years ago

I signed up for 300 speed u-verse internet. The installer was here for 5 hours and said this was the best he could do. I now have 4 computers using Windows and all 4 have lightning fast speed of 29.  Is this what you get with fiber optics? What a disappointment.

Contributor

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3 Messages

6 years ago

I have everything connecting to my modem and its finding the wireless network but its saying internet may not be available......what should I do?

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