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Community Support

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6.7K Messages

Tuesday, October 21st, 2014 9:06 PM

Troubleshoot Your Internet, Wi-Fi, Gaming & Overall Online Experience - Solutions from AT&T Community

​​Learn how to set up IP Passthrough, improve Wi-Fi, resolve slow browse & device disconnects, understand gaming & latency, and more!​​

​​Let's get to the point, your home setup can impact your speeds, Wi-Fi, and overall service. For example, if you have a lot of electronics near your modem, they may be causing a poor Wi-Fi connection. And guess what, where your modem is plugged into may cause it to lose service.​​

​​Let's start with some top fixes. Below that, you'll find more tips and recommendations for a better internet experience. ​​

​​Top Solutions​​

​​We know, all we tell you to do is ​​​​reboot your modem​​​​, guess what, it fixes a lot of things!​​

​​Completely out of service? ​​​​Use our app to troubleshoot and even schedule a tech​​​​. ​​

​​Slow or weak Wi-Fi? ​​​​Learn how your Wi-Fi with some minor in-home changes​​

​​C'mon, don't you know your modem needs a good home? ​​​​You do now​​​​.​​

​​AT&T Fiber (1000Mbps) ​​

​​Troubleshoot Internet Loss Of Service ​​

​​Many things can affect your internet experience that you can easily fix. Check out the solutions below:​​

​​Get the most out of your internet​​

​​AT&T is only part of the experience. ​​​​Your home setup is the other​​​​. If your modem is not in the right place, your speeds may suffer.​​

​​Optimize the Wi-Fi Signal​​

​​Trying a different Wi-Fi setting is like trying on clothes, ​​​​you have to find the best fit​​​​. Learn how to test different modem settings below:​​

​​Learn how to change the Wi-Fi Password​​

​​Slow browser and site issues​​

​​Advance Router Troubleshooting ​​

​​Gaming & High Ping ​​

​​Learn some basics about ping and what AT&T will investigate​​​​ ​​

​​Gaming & High Ping​​​​ - Learn why you may be seeing issues while gaming ​​

​VPN Help - ​​Learn why your VPN is not working and fixes​

​​Need Help with Other Services?​​

​​ ​​

​​ChrisZ, AT&T Community Specialist​​

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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Contributor

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1 Message

7 years ago

My internet was running slow, contacted Att&t the person said I could update my internet from 18 to 24 for 10 bucks. Sure why not. Internet was still running slow, they said it would take effect tonight. 

 

My broadband 2 light came on. Called to speak to a tech, troubleshooting light still red. But my internet is working fine? THey said a tech can come out...one is coming out. Should be light be green or red?I don't want to pay 100 bucks lol.

Contributor

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1 Message

7 years ago

I don't know if this is because of Irma as I am in south Florida but I have power again and the internet and tv does work, but its incredibly slow and I've heard nothing from ATT as to why I'm not getting what I'm paying for...

Contributor

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1 Message

7 years ago

My roblox game isnt working the way it should be so please contact me my phone number is *** and tell me how to play my game.

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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1 Message

7 years ago

Any time I try to load up certain websites (i.e. g2a.com) it brings this message up and won't let me proceed. It also happens when I try playing certain games (i.e. Player Unknown's Battlegrounds). I've already logged in and there is nothing wrong with the account. The balance due says $0.00unknown.png

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Tutor

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2 Messages

7 years ago

I'm needing help I can't find where to change my Wi-Fi name and password 

Community Support

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2.7K Messages

7 years ago

Hi @Bellemorte666,

 

I moved  your post to our Wi-Fi Troubleshooting thread. You will find information on how to change your wi-fi password and other troubleshooting steps. Bookmark this page, it may come in handy in the future. 

 

ChrisZ, AT&T Community Specialist 

Tutor

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2 Messages

7 years ago

Hi Thank you I finally figured it out

Tutor

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2 Messages

7 years ago

You are very welcome, things that seems difficult, most of the time they’re not. Have a great day 🙌🏼

Community Support

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232.3K Messages

7 years ago

Hi there Bellemorte666!

We will be glad to help you locate this information. To assist further, we need to gather more information. If you could, please send us a Private message by clicking https://forums.att.com/t5/notes/composepage/note-to-user-id/60 and be sure it includes your account number and contact telephone number we would appreciate it.

Jessica, AT&T Community Specialist

Contributor

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1 Message

7 years ago

After switching to AT&T, I tried to play my favorite online game but cannot access its site (www.polchina.com.cn). It should not be the bandwidth problem because I can even play it smoothly using free WiFi at airport (well-known for slow connection speed).

 

I also tried to switch my laptop's WiFi to iPhone hotspot instead of U-Verse and it worked! It looks strange to me because my iPhone uses AT&T's wireless data plan.

 

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