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3 Messages

Tuesday, April 7th, 2020 2:55 PM

Service Technician

Yesterday, after a week and a half of waiting, the service technician did not show up for the 1-3 PM appointment. I received a text from an automated number saying that the technician is late but should arrive by 5 PM. Around 6:30 PM, I contacted customer service as I had still not heard anything from the technician or anyone else. Customer support said that the technician was on the street working on the lines to set up new service and would arrive after to install internet service later that night. No one showed up that night. The next morning, I again contacted customer service and arranged for a technician to come between 4 PM and 8 PM. A few minutes later, I received another call from an AT&T employee to reschedule the installation appointment. When I informed them that I had arranged for the 4 - 8 PM window this afternoon, they said they did not see the appointment in their system. I was told to see if they come and, if not, wait for their call to reschedule. I was also told that the next available appointment wouldn't be for almost two weeks, making the total wait for internet installation approximately one month from the time I went to the store to obtain the service.

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