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shihadon's profile

New Member

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2 Messages

Friday, December 2nd, 2022 5:21 PM

rocks

We have heavy rocks thrown against our wood fence in our ally from att burying fiber recently. Also, there are wires exposed. Orange in color. We cant weed eat and dress up the area.  please help

New Member

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2 Messages

1 year ago

rocks

Community Support

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229.4K Messages

1 year ago

This isn't the installation experience we want you to have, @shihadon.

 

For further assistance with having your yard taken care of, you'll need to file a property damage claim.

 

Here's the steps you can take to do so:

 

File a new claim

If you need to file a new claim, have the following information available:

 

Location – The physical address or GPS coordinates for the location where damage occurred.

Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

 

Once you have the information together, call us at 1-800-288-2020 and let any agent know that you’d like to open a new claim against AT&T.

 

They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.

 

Once assigned to a claims examiner, they will generally contact you within 3-5 business days to discuss the report and get additional information.

 

We hope the information helps, and please don't hesitate to reach back out should you have any additional questions or concerns. Thanks for reaching out on the AT&T Community Forums!

 

Jarod, AT&T Community Specialist

Former Employee

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22K Messages

1 year ago

Orange colored wiring is coax, placed by local cable company not ATT.

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