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3 Messages

Thursday, December 25th, 2014 11:27 PM

Questions about available residential UVerse bandwidth

Hi, one thing up front: I am not an AT&T customer currently,  I have two questions.  

A) Your computers state that my address can only get up to 18Mbps internet service.  Is that truely a hard limit, and is it because I live in a condo (Heatherwood Condo Association, Ann Arbor, MI) where there are multiple unit per structure?  Is there no way to provide more bandwidth?  Don't get me wrong, that is plenty for most people's internet use, but I get (in real world terms) close to 100Mbps consistantly, regardless of time, and I find use for it.

 

B) Will there ever be better options for someone in a residence like mine.  I realize a rollout of pure fiber is years of investment, but even if it does happen, would muti-unit residences ever see the full benefit?  Will VDSL like technology ever close to gap beyond 18Mbps in the intrem?

 

The reason I'm asking is your sales people visited me in my home pretty much saying that my "neighbors" were getting power 45 so I should be able to.  I would like to believe her definition of neighbor was too broad, and she was simply ignorant to the technical restraints of service in a building like mine, but she also said she would have to get special approval because power 45 was "first come, first serve" which is just silly.  I agreed to an installation pending this "special approval" and followed up once, but as the date approached and I could not get an answer I canceled the installation and explained why. 

 

I'd be willing to take power 45 to eliminate the high jitter spikes on comcast do to poor upstream signal that is a result of them splitting the line one too many times.  I currently want them to run a line off the tap to my modem, but may never get there.

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3 Messages

8 years ago

An excellent response that generally reinforced my understanding of the technology end of the service.  Thank you so much.  Can I ask you some other details? 

 

A) How is service run through a unit for U-Verse?  I'm assuming not traditional phone wire which is pretty limited in bandwidth. I mean, I know people wireless makes internet easy to deliver but what about TV to multiple rooms?  Would I have a similar situation to cable where I have to have a splitter in a room to have a TV and internet gateway/modem connected?

 

B) Much is made of it being a dedicated connection, and I'm not wholly dismissing the fact that it has a benefit to some degree, but is it a big benefit?  After all, once you hit the local box, your still on the internet and traffic management then becomes an issue again.  This might make a huge difference for people on cable networks who are balancing load terribly (I have a friend who is being heavily throttled at night to the point of 1/10 of tier on cable), but on a properly managed system, does the dedicated line matter that much?  My major complaint right now is at my old residence (not even 5 minutes away) I was able to Skype wonderfully with my friend in Canada, but since I moved here it's been terrible and I suspect it's a QoS issue with Comcast but I'm not tech savvy enough with networks to prove it.

 

C) I have three TVs, will operating all of them cut into internet banwidth on a line provisioned for 18Mbps service? 

ACE - Sage

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104.3K Messages

8 years ago

If you are using multiple wireless devices like streaming players, computers, tablets, smart phones, you need that bandwidth. If you are suffering under Comcast, I don't think you will be impressed with AT&T sad bandwidth. I suggest you upgrade your Comcast speed and/or consider replacing the modem and router. After a few years they start doing the "slow dance of death", randomly disconnecting, requiring resets more often. Etc.

I've been there and switched back to Cox cable to the 100mbps bandwidth. We are a very connected house, but the least I would use would be 50mbps.

The 18 Mbps ( or to be more accurate: "up to 18 mbps", which multiple speed tests yielded no more than 13 Mbps ) was not even sufficient to run my iPad. Loading pages took forever. I was convinced that running internet and TV service via Internet was ruining both services.

I still have Uverse TV and it now runs without interruption.

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3 Messages

8 years ago

Hi Lizdance,

 

I do not suffer under comcast myself in terms of bandwidth.  Partially why I finally canceled my order for UVerse.  18 was just too sharp a dip.  With it being a shared bandwidth I now know I made the right decision for me right now.  I have a friend in a neighboring city that is suffering under comcast, particularly at night when comcast has admitted throttling to manage high traffic is occuring.  For services that require bandwith over consistancy latency, comcast is awesome.  (Downloads, and streaming services like Netflix) comcast is awesome.  You will not feel the momentary pauses due to low signal to noise ratio on the line.  But video chat, where those pauses matter is terrible. 13Mbps (for one person) is actually pretty good.  Unless you have multiple people using it at the same time, all trying to stream stuff, general web browsing should be super quick,  13Mbps for a family, yes, that will choke badly today with the services people use the net for now.

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