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New Member

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5 Messages

Monday, March 20th, 2023 3:45 PM

orange markings all over my neighborhood

I would like to know if AT&T has scheduled service work to dig in my neighborhood and what to expect.  My zip code is 29414 and the area has newly constructed homes within Barons Drive, West Ashley area in Charleston, SC.

Community Support

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232.9K Messages

1 year ago

Hey @cshea0830. Thanks for reaching out to us, and we'd be happy to answer your question about if AT&T service is coming to your area. 

 

You can check out our information on what services are available in your area by inputting the address of your area. After inputting the address, it'll give you the option to sign up to be notified when fiber is available in your area. 

 

Please let us know if you have any further questions. 

 

Robert, AT&T Community Specialist

New Member

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5 Messages

1 year ago

We (entire neighborhood) already have AT&T as our provider so why are there new markings?

Community Support

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232.9K Messages

1 year ago

Let's figure this out together, @cshea0830!

 

Our teams do not typically have information about the work that is being done, or if/when services will be available or upgraded. We wish we did. 

 

Do you see any signs that indicate that it is AT&T that has been placing the markings around your neighborhood? When you see crews digging or placing cable, there is a chance service is on the way. That is not always the case, digging could mean new water, gas pipes, or power cables. 

 

There are many crews digging lines, placing equipment, and working on the backend to get service up for many neighborhoods. You can find more information by checking out the What to look out for section in our article that discusses why service may not be available

 

Please feel free to reach back out if you need any other help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

New Member

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5 Messages

1 year ago

I first called the gas company who notified me that the color of the markings are coded for each utility.... orange markings are cable company's.  The entire neighborhood (approx 100 single-family homes) is new - already occupied since jan 2022.. we all use AT&T for internet - no other provider available for our area <yet>... so that is why we find it strange that AT&T has plans to work in our area.

Expert

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19.7K Messages

1 year ago

The paint marks the location of existing service any utility could have called for the locate. 

New Member

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5 Messages

1 year ago

So why are they marking the location of the cables after it was installed months ago? (in my case, my cable was installed jan 2022 and the markings appeared now 14 months after)

Expert

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19.7K Messages

1 year ago

I don't know as I have no idea which utility in your area requested the locate.

Former Employee

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22.5K Messages

1 year ago

Solid color with ATT marking on flag is existing service….

Purposed service route  is generally white or white with orange stripe stating purposed.

Do you have ATT fiber or copper service?

If copper perhaps ATT will be deploying fiber.

Or a different provider such as the local cable company may be planning on installing lines for their services to provide the neighborhood with another ISP option.

Recommend talking to whoever ends up burying wiring which will likely be a local contractor or may or may not know who the wiring work is being performed for.

Could also seek answers from local government to determine if one or more companies has requested permits for digging, burial operations.

Former Employee

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22.5K Messages

1 year ago

What Markings Mean

Utility color codes are used to identify existing underground utilities in construction areas with the intent of protecting them from damage during excavation. This is done with either flags or a special spray paint, neither of which will cause long-term harm to your lawn.

The American Public Works Association (APWA) Uniform Color Codes for temporary marking of underground utilities are listed below:

red circle Red electric power lines, cables, conduit, and lighting cables
orange circle Orange telecommunication, alarm or signal lines, cables, or conduit
yellow circle Yellow natural gas, oil, steam, petroleum, or other gaseous or flammable material
green circle Green sewers and drain lines
blue circle Blue potable (drinkable) water
violet circle Purple reclaimed water, irrigation, and slurry lines
white circle White proposed excavation limits or route

My lawn is marked and I didn’t call 811. Why?

Utility operators maintain the underground pipes and wires that serve your home.  Part of their maintenance program is to mark their lines whenever someone places a “notice” or “ticket” with the Virginia 811 center.

Utility operators mark any underground line that is directly in the way of construction, or even near it. If your lawn is marked and you didn’t know about it, then either your neighbors are planning some work, a utility operator is planning maintenance or repair, or the Virginia Department of Transportation, or your Town, City, or County is planning excavation work. Use our Ticket Search link below to see what work is planned.

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