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Lacy1986's profile

New Member

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2 Messages

Thursday, June 8th, 2023 5:37 PM

NID wiring

We had a really garbage install and the wind fnally ripped the flopping cord out of the NID (the one that connects outside to both the inside wall panel and outside NID - not pictured).
I need assistance putting the wires back in. It appears to have used blue and white on the top and orange on the bottom. Even though this was escalated and I've been without internet since Wednesday, they won't be sending someone out until NEXT WEEK. I work from home and cannot miss that much work.
Literally the only thing wrong is that the cord was pulled out. Please help me with where to replace the wires.
AT&T Uverse broadband Dsl

New Member

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2 Messages

1 year ago

This is the wired cord that was yanked out. 

Community Support

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232.9K Messages

1 year ago

Hey @Lacy1986, that not the experience we want you to have with a technical installment.

 

Let's meet in a direct message, please locate the chat icon in the upper right-hand corner of the forum's page next to the bell icon in order to check on ther status of your tech appointment.

 

We look forward to assisting you soon! 

 

Alexis, AT&T Community Specialist

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