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6 Messages
New AT&T Internet Install - What is Needed?
I currently have Comcast cable internet service. I just signed up for AT&T 100 internet. I thought it was self service install but they scheduled a technician to come to my house. Not sure why it cannot be self service? AT&T does not mention what the technician needs to do? Do they need access to a phone line? My current coaxial line that I use for Comcast? Any help any of you could provide would be appreciated. Thanks!
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davemize
ACE - Professor
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3.7K Messages
3 years ago
If you don't meet the requirements for a Customer Self Install detailed above, you'll need a tech for a full install. You'll need bonded pair service (2 pairs of wire needed, instead of a single pair) for Internet 100. This requires 2-3 hours of tech work for installing new jumper(s) at the crossbox, making connections at the terminal (aerial or ground level), updating the NID on the outside of your residence (or installing a new one), inspecting and/or installing a Cat5e line and wall jack to where the gateway will be installed in the home. The tech will need access to the inside of your residence during this.
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skeeterintexas
ACE - Expert
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25K Messages
3 years ago
Unless AT&T can confirm that there has been AT&T service at your address previously, they have to send a tech.
(edited)
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