Need help with public IP addressing issue
Can anyone from AT&T staff change my public IP address? I'm currently assigned an IP from Kansas but I live in Wisconsin. After upgrading my service from 24MB to 45MB, I received a new residental gateway.
When I checked my speed to ensure that I'm getting the correct service and I noticed that the default servers were pointing to Kansas. I have the new NVG589 gateway. The tech tried two different ones. I got the same IP address with both so the IP seems to be connected to the account and not the gateway.
I had multiple field tech come and check the cabling, router, and verify service. All of the phone tech or chat tech does not know the difference between a public IP and a private IP. They keep insisting that I run the same test over and over again.
Run ipconfig on my computer
All of these test does not resolve the problem. It just clearly shows that they do not understand the issue and are running a basic troubleshooting script that is given to them. I need someone that understands routing and public IP address. Does AT&T have real network technician? Can they get in contact with me to resolve this issue?