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Need help connecting your router?
Tnorris74's profile

New Member


1 Message

Friday, November 18th, 2022 7:34 PM

Laptop cannot find wifi

My laptop was trying to connect to my printer as if it were wifi. I uninstalled the printer from my laptop but it cannot find the network 

Community Support


220.9K Messages

10 months ago

We can help you connect your laptop to the Wi-Fi, Tnorris74.


Restarting the gateway usually helps with this issue. Just unplug the power connection behind the gateway for ~15 seconds, plug back in, and wait for the Broadband light to turn green. If you have the BGW320 model, wait for the light on the front to turn solid white.


Let us know if this helped or if you need further assistance.


Aminah, AT&T Community Specialist

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