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New Member

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4 Messages

Tuesday, March 17th, 2020 6:56 PM

Is it possible to self-install AT&T installation or do I need an appointment?

I would like to order AT&T internet service online and self-install the equipment. When checking out, i see no installation option other than scheduling an appointment. Additionally, is it possible to pickup the installation kit from a local AT&T store or do I have to wait for it to be shipped?

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Official Solution

ACE - Expert

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24.1K Messages

3 years ago

Are you sure that the address had AT&T internet previously? That would be the only way a self-install is possible.

But, no, you cannot pick up equipment from a store but if you were eligible for a self-install, the equipment would be shipped to the address.

New Member

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4 Messages

Thank you for your prompt response. I was unaware that it was required to have previously had service at the address for self-installation.

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