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Not_Ever356's profile

New Member

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4 Messages

Tue, Aug 9, 2022 6:29 PM

Installation date

I ordered internet service on 8/3/22. I was told by the order technician the installation date will be 8/9/2022. I receive email two days later stating the installation date has changed to 10/3/22. 

Call and chat with several representative, who kept me on phone for over 4 hours each stating the installation date will be changed between 8/9/22 and 8/11/22.  Thereafter, received email stating the appointment is still 10/3/22.

Due to the order technician advice the previous provider equipment can be returned at least a day before installation, which was done. I live with my 82 yr. old mom who doctor required internet service. Made this known to everyone I spoke with, two made promises that was not real. Others just kept transferring me to other departments. 

But ask for a good review. What a joke.

New Member

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4 Messages

2 m مضت

Why bother to provide internet if you can't deliver as promised

ATTHelp

Community Support

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200.7K Messages

2 m مضت

We're here to get you pointed in the right direction, @Not_Ever356!

 

For help with your installation, please contact our support team at 800-288-2020. They can be reached between 7AM and 9PM CT Mon - Fri or from 8AM until 9PM CT on Sat/Sun. 

 

Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

New Member

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4 Messages

2 m مضت

I will not keep calling departments that keep transferring the call or chat. And keep getting the same result and people not representing the truth.

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