I need help getting AT&T to service the fiber line at my address

if the fiber runs down the street with no pedestals then its not residential fiber its a backbone direct fiber for business services like schools ,cell phone towers,emergency services, they cant just tap into a fiber run it doesnt work that way

As Constructive said, you just can't tap a backbone fiber.  It's the same thing as if a high voltage electric line went over your house, you couldn't just tap into it for your home.  Those things run to substations, and even the lines from substations require a step down transformer to drop to home service voltages.

Residential fiber is planned out to provide a fiber drop for each home to be serviced and then constructed that way. 

Thank you! But an ATT rep is the one who told me to ask that specific question. 

I’ve seen someone pay at another company to get the line tapped for residential use. It can be done. 

There is no Private Messaging nor is there any access to Engineering in the Community forums. 

I'm personally voting for drawing and quartering for the AT&T Rep that sent you here.  Twitter/Facebook?

It is possible to get a dedicated fiber run.  However, it doesn't really involve tapping the fiber at any arbitrary point.  You would have to get your own dedicated fiber run from wherever there is a point one could be started (which could be thousands of feet back up the fiber) to your home. 

You would be expected to pay for the costs of running that fiber and paying the monthly dedicated access rates (which are for less bandwidth and at a higher cost).  The former will be in the thousands of dollars and the latter in the hundreds of dollars per month.  Still interested?

no it cant be done, backbone fibers are paid for by the entity that ordered the fiber like the schools or hospital they wont allow you top tap ,I'm an AT&T engineer and can tell you with 100% certainty you cant tap a commercial fiber feed for residential.

DEDICATED  internet... has an install cost of about $10 per foot, 1 mile of fiber is around $52K. Multiple year contract with plans starting at $550 a month for 10/100... for 100/100 is about $1075 per month.

They likely won't help you. We just signed up and promptly cancelled our ATT because while our building HAS a fiber box, downstairs neighbors both utilizing fiber, ATT refuses to acknowledge that we can have fiber serviced at our address and only offered us DSL. A service engineer was out to look at our unit and install a phone line since we "only were eligible for DSL" and he told me to call and basically insist for fiber since everything was ready with our building, and their replies were the least helpful (and least professional) I've ever experienced. Not in 2021 baby.