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AlfonsoFamily's profile



1 Message

Monday, July 22nd, 2019 10:20 AM

Horrible Experience with ATT Install

I’ve spent weeks trying to resolve installation at my new home. I’ve taken 2 days off work and still no resolution and no internet. I’m told outside service is needed for fiber wiring. However, the building is new and on an Isle and from what I understand no one has fiber, only copper.  There is service in the lobby do I know someone has service. I’m beyond frustrated. Anyone out there that can help me? I really don’t want to sit on the phone with another call center in another country. 

Community Support


224.9K Messages

4 years ago

Hi There @ AlfonsoFamily,


We can help with your install.


To get started with your resolution, we will be sending you a private message to your forums inbox.


Once you get the notification, please do the following steps:

1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only


Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.


We look forward to working with you to get this resolved.

Matthew, AT&T Community Specialist


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