Fixed wireless internet
I’m in need of some help. I’m having Fixed Wireless Internet installed and I’m finding the process highly frustrating. After placing the order, a date was just scheduled without anyone contacting me to work that out. I was sent a text asking me to keep or change that appointment. When I responded to the text that I needed to change the appointment, they sent me a link that doesn’t work. So I rearranged everything in my schedule and left work to be there at the time of the appointment. Then, right when I was arriving at the site, I received a text message saying the appointment had been moved to this Saturday.
I have been trying to find a way to reschedule this appointment and can’t get through to anyone. No one I talk to can figure out how to reschedule. Does anyone have any insight in to how to get in touch with someone that can reschedule a fixed wireless internet appointment?
By the way, I’m an AT&T employee and I have done a service escalation on this issue.