Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Need help connecting your router?
Iceprnz0877's profile

New Member

 • 

4 Messages

Thu, Jun 18, 2020 10:45 PM

DARRIN tech for in home help with box

What’s your policy at AT&T on wearing a mask while working in my parents home that are ELDERLY? While my mother was wearing one. Hummm.

Then as a small attempt to make small talk my mom 79 years old asked if they were busy? He said Yea... calls like this they pay is out to come do. By then she was boiling with insult. 
Professionalism? Not at all! Left without telling my mom where he was going for 15 minutes. Out in his junky, paint needing vehicle.
Then proceeded to tell her the wireless mouse needed a new battery when in fact it didn’t after she restarted the computer. Up and LEFT without making sure the internet worked and the proper ID AND PASSWORD were on here laptop. (as he replaced the tower....?) My mom had to call and ask for more help via the land line. (A very nice woman might I add MOLLY from OKLAHOMA) THANK YOU!

He left cords EVERYWHERE and proceeded to tell my mom THATS how they were. (I have pictures of before & after) 

These are BASIC complaints trust me, I’m told to refrain by my mother. 
IM VERY DISAPPOINTED IN THIS TECH. If it were myself, I’d change services stat. He’s never welcome in our house again. And thank you for not attempting to be considerate enough to wear a mask when asked to. Mind you this is during the covid. 
WHATS YOUR POLICY AT&T on in home repair & mask requirements. 

Accepted Solution

Official Solution

Constructive

Employee

 • 

28.7K Messages

2年前

The only policy is whatever your city state or county requires. Other than that At&t does not require masks. 

New Member

 • 

4 Messages

California has a policy of masks. So the BBB will hear of this. update your policy & procedures. Gov N of California requires it. You are in violation. 

New Member

 • 

4 Messages

@Constructive check out California regulations. The governor has REQUIRED IT. 

YOU ARE NOT IN COMPLIANCE. 

CDC will be informed. 

Constructive

Employee

 • 

28.7K Messages

It was put in place yesterday at 330 pm when was your moms install? I’m not in violation everybody in these forums are here as customers and not on behalf of At&t. Report to whoever you want. No skin off my nose 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

 • 

28.7K Messages

Announced today

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.