Need help connecting your router?
bearlymaknit's profile

New Member

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1 Message

Monday, December 19th, 2022 2:33 PM

Connect "new" (Used) desktop to my account?

This concerns only 2 of my machines, others are working OK.  puter I'm on right is an older Dell Optiplex 755 Win 7pro (Call it #1).  Second one is a Dell Optiplex 7010 Win 10pro (call it #2).  #2 will replace #1 when I have it set up.My ATT modem/router is connected to both by ethernet cables.  This modem replaced an older one about a year ago, making all puters work fine.

Problem:

Can't install ATT Uverse on #2.  Keeps saying my password is no good  Same PW I've been using for 7 years.

Browser is Google Chrome.

Have called ATT customer service several times with no success.

Any ideas??

Community Support

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231.3K Messages

1 year ago

We're here to help get you logged in, bearlymaknit!

 

We suggest making sure you are logging in with your U-verse Member ID, and not an Access ID. You can check our article for finding info on your Member ID.

 

Let us know if this helps!

 

Donovan, AT&T Community Specialist

ACE - Professor

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5.4K Messages

1 year ago

What do you mean “install att Uverse”?    Uverse isn’t installed onto a computer.   The gateway assigns an address to each connected computer and manages the connection independently.   

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