I’m a new ATT customer. This weekend I moved to a new place of residence and decided to give ATT a try - a big mistake.
I received a box from ATT, downloaded ATT app and started installing internet. I got to a point where my internet box flashed green but wouldn’t activate.
I spend 2-3 hrs on the phone with ATT customer support - they were not able to fix the issue and determined that they need to send a technician but technician wouldn’t be available till Sept 7.
I explained that I work from home and meet internet service and I can’t wait till Thursday 9/7. There was nothing that customer service people could do to help.
I feel that I made an agreement with ATT for my service to begin on 9/1 not 9/7,
I understand that mishaps happen, but I expect ATT to do make it a priority and do everything they can to rectify the situation.
The only option I have is to call ATT oversees customer service where I get zero help and where it appears people have no authority to do what’s right.