ATTU-verseCare

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6.7K Messages

Tue, Oct 21, 2014 9:06 PM

AT&T Fixes - Find out how to Improve Wi-Fi & Internet Speed

Fix Slow Wi-Fi & Loss of Internet

Helpful information to improve your internet connection and speeds!

If your Wi-Fi is slow or not working, try the following:

Reboot your modem/router - If you are using another provider, see their support information for instructions
Optimize your Wi-Fi signal - just select Scan for Better Wi-Fi
Fix it with the AT&T App - Help in less than 5 minutes!
One device not connecting? - Learn how to get back online

AT&T Fiber (1000Mbps)

AT&T Fiber Recommendation &Troubleshooting - You need to right setup to get the most out of your internet!

Troubleshoot Internet Loss Of Service

Many things can affect your internet experience that you can easily fix. Check out the solutions below:

Internet Service Down - a reset alone may not restore service
Is your Windows PC not connecting?
Wi-Fi 101 - All-in-one support

Get the most of out your internet

AT&T is only part of the experience. Your home setup is the other. If your modem is not in the right place, your speeds may suffer.

Test your speed - knowing your plan is just one part of the story
Don't crowd the modem - your modem needs personalize space too
Wi-Fi FAQs: Questions and Solutions - Myths about your Wi-Fi connection
Streaming at home - What you need for the best streaming experience

Optimize the Wi-Fi Signal

Trying a different Wi-Fi setting is like trying on clothes, you have to find the best fit. Learn how to test different modem settings below:

Learn how to change the Wi-Fi Password

Slow browser and site issues

Improve Browser Performance
Learn How To Flush DNS
It is a virus? Download AT&T's Security Suite

Advanced Router Troubleshooting

Strict NAT? Bridge Mode? What is IP Passthrough? - Getting your router setup for 3rd party software or devices.
Static IP - Learn how to set it up.
Connecting Routers and Other Devices - Basic information for setting up a 3rd party router.

Need Help with Other Services?

ChrisZ, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

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ATTU-verseCare

Community Support

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6.7K Messages

8年前

Check out the information above to get some helpful tips for improving your internet service.

David, AT&T Community Specialist

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marjorie123

Contributor

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1 Message

6年前

i payed my bill today like 5 hrs ago and my sevice is still not back on

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Scrapperkimmyd

Contributor

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1 Message

6年前

Ever since I discontinued my land line and TV Uverse, keeping only my internet service, I have trouble connecting to my wifi in my home. Why am I now having a difficult time connecting?

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I'm using hp laptop with Windows OS. Every time I try to use internet I lost my wifi signal. I can see the limited signal every time. And when I click on the wifi button it takes forever to search my wifi. I tried to shutdown and restart but I cannot fix the problem. I called both Windows customers service and AT&T but Windows says there is something wrong with my internet and AT&T says there is something wrong with my computer. So losing my hope to use Internet without any problem I'm thinking to change the provider. Also nowadays I'm having problem to connect to wifi with my phone. My wifi just gets lost time to time and I have to wait few minutes till it gets connected. I hope somebody will see this and help me to fix the problem. Thanks

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gerwxok

Tutor

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2 Messages

6年前

Try, unplugging your power cord from the back of your router wait 10 seconds. Reconnect it back, wait for the broadband and service light to stay solid green. This should take about 5 minutes. Hope this works out for you. Good luck

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Mxgmz36

Contributor

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1 Message

6年前

Any help for wi fi I'm home not work please help

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newbe1

Contributor

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1 Message

6年前

What is the WPS switch for on the NVG599 router. I can't use my PC that is wireless to get on the internet. I did have the 2 wire & it worked fine. I a'am a newbe & don't know how to set my PC to this new router.How can I get some help?

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aviewer

Expert

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10.1K Messages

6年前

@newbe1 - It should be the same (but different name/pw). Find your newtork on the computer & enter the PW & connect.

WPS is a "simmplified" method - when WPS buttton is activated on both the RG & the PC they will connect auto.Window is short for security.

Make sure WPS is enabled in RG. Is this your GUI - http://192.168.1.254/xslt?PAGE=C_2_1

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kdphipps

Tutor

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3 Messages

6年前

This has been going on since May and I convinced them the router was bad. Got a new Router but I'm having to reboot it about every 2nd day. Getting annoying and thinking of going to Comcast.

Situation -

All appropriate lights are on: Power, Wireless, System and Broadband However, cannot connect to the Wireless Network and hence cannot connect to the internet - When I try to log onto the homepage of the router through wireless, cannot reach it. I did another reboot this morning -

This is a short view of the event log - the first line is where I started the reboot. What the heck is it doing that results in the acs connreq about every 2 hours as it seems not to come back from there? Should I be requesting ANOTHER new modem? I tend to think it is a modem issue because all the lights are on and no connection is possible.

INF 2016-07-27T05:40:45-04:00 acs bdc started.

INF 2016-07-27T01:09:52-04:00 acs connreq: all done, close connection...

INF 2016-07-26T22:50:32-04:00 acs connreq: all done, close connection...

INF 2016-07-26T20:40:02-04:00 acs connreq: all done, close connection...

INF 2016-07-26T18:22:51-04:00 acs connreq: all done, close connection...

INF 2016-07-26T15:59:53-04:00 acs connreq: all done, close connection...

INF 2016-07-26T13:55:24-04:00 acs connreq: all done, close connection...

INF 2016-07-26T11:45:05-04:00 acs connreq: all done, close connection...

INF 2016-07-26T09:21:47-04:00 acs connreq: all done, close connection...

INF 2016-07-26T07:05:40-04:00 acs connreq: all done, close connection...

INF 2016-07-26T04:55:58-04:00 acs connreq: all done, close connection...

INF 2016-07-26T02:35:20-04:00 acs connreq: all done, close connection...

INF 2016-07-26T00:26:26-04:00 acs connreq: all done, close connection...

INF 2016-07-25T22:04:39-04:00 acs connreq: all done, close connection...

INF 2016-07-25T19:49:42-04:00 acs connreq: all done, close connection...

INF 2016-07-25T17:32:48-04:00 acs connreq: all done, close connection...

INF 2016-07-25T15:21:38-04:00 acs connreq: all done, close connection...

INF 2016-07-25T13:12:32-04:00 acs connreq: all done, close connection...

INF 2016-07-25T10:50:47-04:00 acs connreq: all done, close connection...

INF 2016-07-24T21:35:31-04:00 acs connreq: all done, close connection...

INF 2016-07-24T19:18:47-04:00 acs connreq: all done, close connection...

INF 2016-07-24T17:03:03-04:00 acs connreq: all done, close connection...

INF 2016-07-24T14:46:03-04:00 acs connreq: all done, close connection...

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ATTHelp

Community Support

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195.6K Messages

6年前

Hi @kdphipps,

Sorry to read of your experience. In the past, modem environment has played a factor when it comes to internet service. It can make or break the service. Check out this article, it may help.

By chance, do you have any other wi-fi devices and is the loss happening on all of them?

-ATTU-verseCare

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kdphipps

Tutor

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3 Messages

6年前

Thanks for getting back. Yes all devices are impacted. More info is available on the laptops but the rest of the devices just show they cannot connect. I have live chatted and a tech will be out tomorrow but since this is intermittent, I do not have high hopes.

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Cdbmom

Contributor

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1 Message

6年前

Internet is extremely slow and taking up to 30 minutes to to access a webpage only to lose service and have to begin all over again. I need to faster service or I am switching providers. This Internet is not good if you are in school.

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Rjenkins1

Contributor

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1 Message

6年前

This Uverse internet really sucks. I think I'm going to cancel it. I got it to reduce my data useage on my phone but my phone is way faster. Why are they calling this high speed anyway.

[Legal discussions are not permitted per the Guidelines]

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Fhashby

Contributor

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1 Message

6年前

ATT has continuall disappointed my entire neighborhood with Pathetically slow Internet speeds in our neighborhood (0.6-1.6 Mbps) in the zip code 37871 area. The ruse on all this is ATT continues to label this a U-Verse when in fact it is nothing more than DSL. Our neighborhood is populated with professionals who depend on 10-15 Mbps or greater speeds for their professional as well as personal use but having lived in Houston (20-33 Mbps), I find this lack of attention to the needs of their customers deploable to say the least. Personally I cannot download movies from their business partner without the system "timing out" due to slow internet speeds including those from ATT's business partner Direct TV. The slow speeds are the maximum they offer in our neighborhood so this is not about the cost of a subscription.

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Krissy78

Contributor

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1 Message

6年前

My internet has been going out for weeks now! For hours at a time. Someone was supposed to come out and never showed up! This is ridiculous! It's not connecting to broadband. I have done all I can possibly do on my end but AT&T has failed on their end. I'm feed up and very disappointed. Didn't have this problem early on. I go through trouble shooting and schedule appointment, then my son who is away for army training talked to someone on the chat and supposedly the next evening a tech was coming out. Which never showed and yes all this was already happening before hurricane Matthew!!!!! So we have been without internet ALL morning so far today! Just great! Way to go AT&T!

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AT&T Community Forums

ATTU-verseCare

AT&T Fixes - Find out how to Improve Wi-Fi & Internet Speed

Fix Slow Wi-Fi & Loss of Internet

AT&T Fiber (1000Mbps)

Troubleshoot Internet Loss Of Service

Get the most of out your internet

Optimize the Wi-Fi Signal

Learn how to change the Wi-Fi Password

Slow browser and site issues

ATTU-verseCare

marjorie123

Scrapperkimmyd

P_subedi2004

gerwxok

Mxgmz36

newbe1

aviewer

kdphipps

ATTHelp

kdphipps

Cdbmom

Rjenkins1

Fhashby

Krissy78

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ATTU-verseCare

AT&T Fixes - Find out how to Improve Wi-Fi & Internet Speed

Fix Slow Wi-Fi & Loss of Internet

AT&T Fiber (1000Mbps)

Troubleshoot Internet Loss Of Service

Get the most of out your internet

Optimize the Wi-Fi Signal

Learn how to change the Wi-Fi Password

Slow browser and site issues

ATTU-verseCare

marjorie123

Scrapperkimmyd

P_subedi2004

gerwxok

Mxgmz36

newbe1

aviewer

kdphipps

ATTHelp

kdphipps

Cdbmom

Rjenkins1

Fhashby

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