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polarisnav's profile



2 Messages

Tue, Jun 28, 2022 7:49 PM

Address Validation

I have been trying for years to get access to ATT Internet at my vacation home without success.  I'm just told "Internet is not available in my area."  However, several of my close neighbors (2 doors down) have ATT internet.  My address does not come up when availability is checked, but theirs do.  On two occasions I was told an "FCase" (?) was opened and a technician was supposed to go out and verify the property, but I never heard back.  There was no follow-up, no explanation.  I can't believe with all the technology out there that ATT is unable to validate my address or explain why they can't.

Signed, Very Frustrated


Community Support


195.7K Messages


Let's see if we can get you set up with AT&T Internet, polarisnav.


Meet us in the Direct Messages, so we can get started. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.


Meanwhile, be sure to check out our article on How to get AT&T Internet in Your Home. You'll find lots of information on why service sometimes isn't available and how to get notified when it's ready at your address.


We'll see you in the DMs.


Aminah, AT&T Community Specialist

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