2 weeks and 3 technicians later equals no service still
I contacted ATT two weeks ago about moving in to a home and establishing service. The technician who saw the report came to our home to make sure we had service and noticed that the line was cut and he ordered a repair two weeks later. Yesterday was two weeks. Tech #2 came yesterday morning and said the repair was not done. I got a call from ATT yesterday and they said the repair was fixed and the tech would install today. Today, tech #3 came and said the repair was not fixed and he repaired it and left. I called ATT and they said I had to wait another week for the first available person to install my service. So, it will take 3 weeks, 4 techs (and counting) to establish service.
This is the right hand not talking to the left hand and nobody knows what's going on. THIS IS RIDICULOUS ATT. To boot, I just got my first bill via email stating that my start date was yesterday. What a joke. Now it will take weeks to rectify my bill to get credit back for service that does not exist but I am being billed.
I HAVE MISSED TWO DAYS OF WORK WITH NO PAY SO HOW DO I SUBMIT MY LOSS OF WAGES INVOICE TO YOU? THIS IS NOT A JOKE AND I AM SO UPSET.
ATT, please contact me today. 10/23/2019
3 years ago
This forum is comprised of customers to communicate with other customers to offer advice and share experiences same as any other user.. Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them. The most effective way to get any issues resolved , use the contact link on the bottom of the page or call 1-800-288-2020. Some of us are employees but we are here to represent the forum with our knowledge and do not represent AT&T with our responses.
3 years ago
I called the number and asked to speak to a supervisor. They heard my pain and contacted dispatch. I thankfully have a technician coming tomorrow. So my new subject line will read "2 weeks and 4 technicians" and hopefully I will have service.
Thanks to Victor the supervisor calling Kim in dispatch to set this up for tomorrow morning.