For the mom who gives us everything - Mother's Day gifts that connects us.
Need help with your equipment?
kimbereld_24's profile

New Member

 • 

1 Message

Saturday, December 31st, 2022 6:47 PM

WiFi

My Wi-Fi stops working after 6pm at night it started last night and, in the morning, and during the day it's fine. I called and talked to two CSR and the only thing they did was tried to sell me another internet package. My internet works fine it's the Wi-Fi cuts off at night and can't seem to get any answers.

Community Support

 • 

231.4K Messages

1 year ago

Hi kimbereld_24, we can help you with your Wi-Fi.

 

Use the Smart Home Manager to check your Wi-Fi strength.

  1. Open the Smart Home Manager app on your mobile device.
  2. Select the For You tab.
  3. Look for the Easily Find Weak Wi-Fi in your location and select Get Started.
  4. Follow the prompts to check out your home network Wi-Fi coverage.

We also recommend that you visit our Wi-Fi 101 article to learn what could be causing your speed to slow down and how you can troubleshoot.

 

Keep in mind that this could be a bandwidth issue - it's possible that there's more strain on the network around that time, causing your Wi-Fi to drop.

 

Let us know if you need further assistance.

 

Aminah, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.