Why AT&T does not do what it promised (promotion)?
First off all, I have been using AT&T wireless more than 6 years and internet over 1 year. I moved my internet service from Time Warner to AT&T as AT&T offered better price. AT&T makes promotions on the phone and tells the conditions that apply. When I started using first promotion, I was told that there is no extra fee or installation fee. A month later, they came up with an about $240 bill. First, I called them and spend about 10 hours in total time with nothing changed. I started writing reviews about AT&T. Then, boom, AT&T calls me and corrects the bill with $0.5 higher than promised bill for every month. The difference was not much but acceptable. While this promotion was close to end, they increased bill $3 more for each month that I had to call and get credit for it. After a year when this promotion ends, I called them for a new promotion. I was told that the new promotion is good for one year and there is not termination fee. Now, it has been 6 months since new promotion applied. Booom! my bill goes up. I called them they told that your promotion was for 6 months and AT&T offered me another 6 month promotion with higher rate and termination fee. This is not cool at all. What AT&T tells on the phone should be recorded to keep as an evidence what they promised. Can we consider this as SCAM?