
New Member
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2 Messages
Why am I being asked to pay $175 in 12 days?
Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to Corona virus yet I have 12 days to pay 175 and says unlimited internet starting March 23 yet I'm being charged 30 for internet overages after that day. Very sad I have had you for over a year and dealt with alot of different crap from your company your so lucky nothing else is offered in our area
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.6K Messages
4 years ago
Your bills, including their due dates and overage charges don’t stop. You continue to get billed. What happens is you won’t be disconnected or get late fees if you don’t pay or pay late, provided you weren’t already past due prior to the crisis and ATT’s pledge not to disconnect. Also, any overage charges will get credited.
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