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Website access issue

Hello 2 of my customers who have att internet is unable to access my website. I need this fix as soon as possible.
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ATTHelp
Community Support
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195.8K Messages
7分前
We're here to help let others access your website, Chelle98!
AT&T Internet Security is a built-in security feature that protects devices and the home network from threats and suspicious activity. AT&T Fiber customers will be able to enable and use the feature from Smart Home Manager.
With it's Malicious Site Blocking feature, if a website a customer is accessing is known for malicious activity such as phishing, malware, etc., the access will be blocked. The website can be unblocked by whitelisting it with these steps:
Afterwards, they will be able to continue using your website with ease. Let us know if you have any further questions. Thank you for being a part of our AT&T Community!
Donovan, AT&T Community Specialist
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Chelle98
New Member
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5 Messages
7分前
My thing is my website it not known for any suspicious activity so how are they detecting that ?
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ATTHelp
Community Support
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195.8K Messages
7分前
We can let you know how this could happen, Chelle98!
AT&T Internet Security can automatically block a website due to external components loaded on the page that are associated with malware, phishing, or other threats.
Let us know if you have any other questions!
Donovan, AT&T Community Specialist
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Chelle98
New Member
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5 Messages
7分前
Such as what exactly I mean i am not understanding the technical terminology. No other internet provider does it and I also have art home internet and it works perfectly fine for me.
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rtsconsulting
New Member
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4 Messages
2分前
Is there any further information on this? I'm having the same issue right after we updated our domain. Is that something that would trigger this issue? We want to make sure our customers can reach the site.
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rtsconsulting
New Member
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4 Messages
2分前
Just got some help on another thread where I was directed to the business forums. I'll update here if I find information!
https://bizcommunity.att.com/categories/business-forum/5def942b238f4a196321ddf3
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