Teacher
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28 Messages
Uverse wireless gateway cannot be found message on app for both iphone and ipad.
For the past two days I have been unable to use the app because when I try to select the receiver I always get the message that the gateway can't be found.
So far I have (All of these were done for both devices.)
-deleted and reinstalled the app
-closed and reopened the app
-rebooted
-tried the troubleshooting feature of the app
All along I do have the following:
-my list of recorded movies
-the ability to set up items for recording
- the correct guide for my location
-the ability to watch live shows on my devices
I cannot:
-use the app remote
-select a show from the home page on the app
-watch any shows on my television using the app because the app won't connect to the receiver
What next?
Afinsd
Contributor
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3 Messages
6 years ago
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Afinsd
Contributor
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3 Messages
6 years ago
Please email me if you found the solution to
alexfeghhi@yahoo.com
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Lrhagan
Contributor
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2 Messages
6 years ago
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Age1999
Contributor
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1 Message
6 years ago
Please let me know. I discovered the problem this morning. Tech support is no help. I do t have working remotes. I rely on the app. Please post the solution of you find one.
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jkurzner
Tutor
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7 Messages
6 years ago
I have the same problem. I think it was after I updated my UVerse app on my iPhone. Anyone solved the problem yet?
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Lrhagan
Contributor
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2 Messages
6 years ago
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MikeRadio
Teacher
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14 Messages
6 years ago
Same issue here... I can set remote recordings but the app does not work for remote control any more.
Says cannot fund gateway.
Rebooted gateway and still no help... Looks like something is broken\
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jkurzner
Tutor
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7 Messages
6 years ago
You can use the front panel of the uVerse box to work like a remote. Not easy, but it might get you off the channel. Use the left arrow and select the GUIDE then you can move up and down and then hit select to change the channel.
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cmike52
Contributor
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1 Message
6 years ago
Same message, "wireless gateway cannot be found", on my ipad. Reboot, deleted & reloaded app.
no bono.
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Jimmerpro
Contributor
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4 Messages
6 years ago
Same problem here in Dallas. Tech support was useless. Looks to be a bug in the app maybe??
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