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zcworx
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Contributor

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3 Messages

Mon, Nov 17, 2014 8:19 PM

U-Verse data caps

Does AT&T have a data cap for uverse and if so is it enforced?

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Official Solution

ATTDmitriyCM

Community Manager

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10.2K Messages

6 y مضت

Hello everyone,

 

Some new information on this topic was made available recently. AT&T is offering more data options now and you can get the latest updates and offer details by using these links:

 

AT&T Data Usage Basics

 

Broadband Usage FAQ

 

More Data, More Choices (AT&T Consumer Blog)

 

Please let us know if you have any other questions.

 

Thank you,

Dmitriy

Official Solution

Computer_Joe

Master

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5.9K Messages

8 y مضت


@skeeterintexas@  wrote:

@zcworx@  wrote:

Does AT&T have a data cap for uverse and if so is it enforced?


No and no.


 _________________________________________________________________

 

 

 

Technically that should be:  Yes and no.

 

AT&T does have data caps for their wireline services. 150GB/month for DSL Internet, 250GB/month for U-verse Internet up to 45Mbps, and I believe 1TB/month for U-verse Giga-power.

 

Currently, they are only inflicting enforcing them on DSL Internet customers.

 

 

 

ACE - Expert

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23.2K Messages

8 y مضت


@zcworx wrote:

Does AT&T have a data cap for uverse and if so is it enforced?


No and no.

zcworx

Contributor

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3 Messages

8 y مضت

I guess I should state that I am talking about internet usage specifically. This is a link directly off of AT&T's website talking about  - http://www.att.com/esupport/article.jsp?sid=KB409045&cv=812&_requestid=2574882#fbid=iMFCODdW5Gz. Does anyone have any experience with going over this 250GB figure.

 

zcworx

Contributor

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3 Messages

8 y مضت

This is exactly what I was looking for. Thank you!

Voyager

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2 Messages

8 y مضت

There definitely is as there is with every isp.

 

Residential AT&T High Speed Internet service includes 150 gigabytes (GB) of data each billing period, and most residential AT&T U-verse High Speed Internet service (up to 45 Mbps) includes 250 Gigabytes (GB) of data each billing period. For U-verse with AT&T GigaPower Internet services, where available, "AT&T U-verse High Speed Internet 100" includes 500 gigabytes (GB) of data each billing period, "AT&T U-verse High Speed Internet 300" includes 1 terabyte (TB) of data each billing period, and "AT&T U-verse High Speed Internet 1 Gbps" includes 1 terabyte (TB) of data each billing period. The data you send and receive each month contributes to your monthly data plan.

 

And it is enforced. Violations are recorded and eventually will lead to permanently suspended service.

ACE - Expert

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23.2K Messages

8 y مضت


@justthefact wrote:

There definitely is as there is with every isp.

 

Residential AT&T High Speed Internet service includes 150 gigabytes (GB) of data each billing period, and most residential AT&T U-verse High Speed Internet service (up to 45 Mbps) includes 250 Gigabytes (GB) of data each billing period. For U-verse with AT&T GigaPower Internet services, where available, "AT&T U-verse High Speed Internet 100" includes 500 gigabytes (GB) of data each billing period, "AT&T U-verse High Speed Internet 300" includes 1 terabyte (TB) of data each billing period, and "AT&T U-verse High Speed Internet 1 Gbps" includes 1 terabyte (TB) of data each billing period. The data you send and receive each month contributes to your monthly data plan.

 

And it is enforced. Violations are recorded and eventually will lead to permanently suspended service.


If they are enforcing the data caps, can you provide us with a link so that we can check our usage?

JefferMC

ACE - Expert

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29.9K Messages

8 y مضت


@justthefact wrote:

 

...

 

And it is enforced. Violations are recorded and eventually will lead to permanently suspended service.


Please back up your assertion with data.

 

lrdiver

Scholar

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345 Messages

8 y مضت

They have a policy on this but I cannot seem to find the linik again. Basically they may or may not have a cap in place for a particular subscriber. In my case there is not one.

 

They have a link within your account info that may contain usage data. However mine is not implimented as of yet.

 

Further they state that when implimented, they will notify you when you are nearing the cap. If you go over the cap they will charge you $10 for each additional 50GB.

 

I am trying to find out more about this since I just saw it buried in an upgrade offer. It looked to me like upgrading your speed might allow them to change the contract terms. Seemed sort of nasty if you ask me.

 

 

mibrnsurg

Expert

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20.4K Messages

8 y مضت

@lrdiver Uverse branded services have a 250G limit, but is not and has not been enforced ever. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

JefferMC

ACE - Expert

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29.9K Messages

8 y مضت


@lrdiver wrote:

They have a policy on this but I cannot seem to find the linik again. Basically they may or may not have a cap in place for a particular subscriber. In my case there is not one.

 

They have a link within your account info that may contain usage data. However mine is not implimented as of yet.

 

Further they state that when implimented, they will notify you when you are nearing the cap. If you go over the cap they will charge you $10 for each additional 50GB.

 

I am trying to find out more about this since I just saw it buried in an upgrade offer. It looked to me like upgrading your speed might allow them to change the contract terms. Seemed sort of nasty if you ask me.

 

 


I got the same upgrade e-mail with the same mention and found that trying to get to the usage meter was not possible (dead ends and loops, but no usage meter).  I've reported this to my AT&T connections, but don't know when or if this will get corrected.

 

The 250 GB limit on U-verse HSI was established as a policy years ago.  However, they have declined to actually enforce it ever since it was established.  They can change their mind on this at any time, but that is the current state of affairs.

 

lrdiver

Scholar

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345 Messages

8 y مضت

That certinly could be the case. However I never noticed the mention of caps in the sales lit before. I was wondering if this had changed or was in the process of doing so.

 

They also provided this link in an upgrade offer I received;

 

http://www.att.com/internet-usage

 

The mention of $10 for an additional 50GB is also mentioned in the offer. It made me wonder if I had missed that caps were being implimented.

 

If you dig into it a bit, they do say that if your account does not have an entry for bandwidth usage you should just ignor the statements about caps.

 

Maybe this is all just old news that I just became aware of.

mibrnsurg

Expert

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20.4K Messages

8 y مضت

@lrdiver I've seen it the sales offers for awhile, but made no sense as it's not being enforced. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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2 Messages

8 y مضت

I spoke with an agent this morning via chat and they told me that there is a data cap of 250 GB and every 50 GB you go over it's $10 extra. I currently have Brighthouse and no data cap, just trying to figure out

Contributor

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1 Message

7 y مضت

Stumbled upon this forum after noticing some mention of data caps on my upgrade to Power tier. I feel like I've gone through this goose chanse before trying to find my data usage and following every link to www.att.com/internet-usage, being instructed to login and never finding anything that actually showed me my usage.

 

just confirming the speculation I've heard that, for now, U-Verse customers aren't having data caps enforced and there isn't actually a way for us to check our data via the website (as is suggested in all the publications on the site). 

 

Sound right? I'll actually be calling them in the morning to verify that they aren't charging me to upgrade my service either so I'll comment back if I hear any differently from my assumptions.

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