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cjl1983's profile



1 Message

Monday, April 23rd, 2018 2:53 PM

Uverse App says I'm Away from Home

I have the latest iOS and updated the Uverse app. I've also installed and reinstalled, rebooted, reset to factory settings, disconnected and reconnected, and tried all the tips on the internet to get my Uverse app to recoognize that I am at home. 


However, it still says I am away from home while on all of my iOS devices. 


Help! Please!

Community Support


232.9K Messages

6 years ago

Hello @cjl1983,

Thank you for reaching out to us for help on your app.  It does sound like you have definitely done all the necessary troubleshooting steps so far.  Having the U-verse app not working can be problematic and a hassle, but we do have a link which will help!

Please visit this forum post with some of the best recommended troubleshooting steps to attempt!

If you need further assistance, please don’t hesitate to contact us back!

Adam, AT&T Community Specialist

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