2 Messages
Solid Red Broadband Light
Need help. When starting app my gateway, it text more than usual to connect. When the gateway Lights begin to load, the broadband light turn solid red. For a while, I cannot connect both via the ethernet cable and wifi. After waiting 5 minutes, my internet connection starts to work, but the broadband light is still solid red. What do I do? I use this internet for my work as I work from home!😱
Topeka66614
5 Messages
3 months ago
Mine is currently red too. There is an outage in my area. Check att.com/outage to see.
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E_R1307
2 Messages
3 months ago
Unfortunately, there is no outage in my area. I called the customer service line and I was told there is an issue with my service but a tech would need to check it. 😞
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ATTHelp
Community Support
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225K Messages
3 months ago
Thanks for the information @E_R1307.
We'd be more than happy to schedule a tech visit for you.
There will be $99 on demand fee for sending a technician. Before we get started, we will need to move this conversation into a direct message. Be on the lookout for a chat notification in the upper right-hand portion of the page.
We look forward to connecting with you!
Jasmine, AT&T Community Forum Specialist
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