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E_R1307's profile

2 Messages

Saturday, September 2nd, 2023 7:29 PM

Solid Red Broadband Light

Need help. When starting app my gateway, it text more than usual to connect. When the gateway Lights begin to load, the broadband light turn solid red.  For a while, I cannot connect both via the ethernet cable and wifi. After waiting 5 minutes, my internet connection starts to work, but the broadband light is still solid red. What do I do? I use this internet for my work as I work from home!😱

5 Messages

3 months ago

Mine is currently red too. There is an outage in my area.  Check to see.  

2 Messages

3 months ago

Unfortunately, there is no outage in my area. I called the customer service line and I was told there is an issue with my service but a tech would need to check it. 😞

Community Support


225K Messages

3 months ago

Thanks for the information @E_R1307.


We'd be more than happy to schedule a tech visit for you. 


There will be $99 on demand fee for sending a technician. Before we get started, we will need to move this conversation into a direct message. Be on the lookout for a chat notification in the upper right-hand portion of the page.


We look forward to connecting with you!


Jasmine, AT&T Community Forum Specialist

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