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annpig's profile

New Member

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1 Message

Sat, May 28, 2022 3:33 PM

Router won’t work after reset

I tried to reset router. I unplugged from power for 30 seconds then plugged back in. TV told me to push reset button. Did that but it will only get past broadband green light. Won’t go to phone light. Won’t even light that one up. I checked that it was in wall and modern and it is. Not sure what to do. 

ATTHelp

Community Support

 • 

204.1K Messages

6 months ago

Based on what you're describing with your equipment, we will need to move this into a DM, @annpig! Be on the lookout for a chat notification in the upper portion of the page.

 

Also, thank you for letting us know what torubleshooting you've done so far!

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist!

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