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starksnest's profile

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Monday, December 19th, 2022 3:49 PM


I'm attempting to hook up OR use my NEW printer via "WIFI".  It's asking for my WIFI password and for some reason I can't recall what it is? 

Where can I go to locate that OR how do I reset it? I entered the password into into the printer that I've been using on my laptop(s) but for some reason it's not working.  On my laptops the WIFI automatically just connects when I log on since I've used it for a few years now but it's not working for my printer.   Any direction is appreciated!


Community Support


231.3K Messages

1 year ago

Hey there starksnest. Thanks for reaching out to us, and we'd be happy to help you locate your Wi-Fi password. 


We'd recommend you checking out our information on how to find your Wi-Fi info:

  • You'll find a sticker on the side of your gateway with your original Wi-Fi settings
  • Wi-Fi name is labled Wi-Fi Network Name.
  • Wi-Fi password is labeled Wi-Fi Password. macOS user may need to etner $ at the beginning of the password. 

If you've changed it from the password that's on the router, you can view your Wi-Fi information through our Smart Home Manager app. You'll also be able to change your current Wi-Fi information if you'd like to: 

  • Sign in to Smart Home Manager.
  • Scroll to the My Wi-Fi card and choose Change next to the name or password. 
  • Select X to clear existing info, then enter a new name or password. 
  • Select Save
  • Reconnect your device with the updated network info


Please reach back out if you have any further questions. Thanks for contacting the AT&T Community Forums.


Robert, AT&T Community Specialist 



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