AT&T Community Forums

PASSWORD

I'm attempting to hook up OR use my NEW printer via "WIFI". It's asking for my WIFI password and for some reason I can't recall what it is?

Where can I go to locate that OR how do I reset it? I entered the password into into the printer that I've been using on my laptop(s) but for some reason it's not working. On my laptops the WIFI automatically just connects when I log on since I've used it for a few years now but it's not working for my printer. Any direction is appreciated!

Thanks

Responses

ATTHelp

Community Support

•

210.2K Messages

3 months ago

Hey there starksnest. Thanks for reaching out to us, and we'd be happy to help you locate your Wi-Fi password.

We'd recommend you checking out our information on how to find your Wi-Fi info:

You'll find a sticker on the side of your gateway with your original Wi-Fi settings
Wi-Fi name is labled Wi-Fi Network Name.
Wi-Fi password is labeled Wi-Fi Password. macOS user may need to etner $ at the beginning of the password.

If you've changed it from the password that's on the router, you can view your Wi-Fi information through our Smart Home Manager app. You'll also be able to change your current Wi-Fi information if you'd like to:

Sign in to Smart Home Manager.
Scroll to the My Wi-Fi card and choose Change next to the name or password.
Select X to clear existing info, then enter a new name or password.
Select Save.
Reconnect your device with the updated network info