Community Support
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2.7K Messages
Issues with Blinking Red Broadband or Services Down - Help & Solutions from the AT&T Community
Learn why your internet may not be working and how to fix it
The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following:
Restart the modem |
Secure cable connections |
Reset the modem (Last) |
| Press the red reset button for 5 seconds | Check to see if cables are unplugged, if they are, plug them back in. | Press and hold the red button for 20 seconds. This will clear custom settings. |
| Check out our how-to videos. Just choose your modem. | Check image below | You can also use Smart Home Manager to reset it. |
The reason why your service is dropping
- Surge protectors and power strips can cause resets and over time, cause the modem to fail. Plug the modem directly into a wall outlet if possible.
- If you added a device to the modem (3rd party equipment), unplug it and test. If service returns, this points to the equipment you added.
- If there was a recent storm or power loss, there could be an issue with the equipment inside or outside your home. Use the tools below to run tests and check for an outage.
- A device on your network is causing issues. In some instances, a single device could be causing your loss of service. A sign of this is loss of service at a specific time of day. There could be a process running in the background. Disconnect all devices and test one at a time.
- Routers. If you have a 3rd party router connected, please remove it and test to see if the issue remains. Please note, if you are utilizing a router for your internet connection, we are unable to troubleshoot as it is not a product we support.
Troubleshoot and check for outages
- To check for an outage, visit our Service Outage Page. You can use your zip code or sign in to your account to check.
- To troubleshoot, visit our Internet Support Page. Once you sign in, a check will be automatically performed. The same tests our teams run, are the same system checks our calls teams perform.
- Wi-Fi Disconnecting? Check out some tips to resolve like adjusting the modem settings to optimize your signal
- Sign up for alerts. Just select the first option on our outage page.
David, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Get more information at our support center about the Troubleshoot & Resolve Tool.
David, AT&T Community Specialist
(edited)
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Gstamm49
Contributor
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1 Message
5 years ago
Mine is the same issue but they never said I needed a new modem. I am very upset because I work from home and could not do my job. They said it was an internet connection in my area... they said it would be fixed within 24 hours and still nothing. I hope ATT will compensate me in some way. This is horrible. They said the would keep me updated and never a message, nothing!!!
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Maureen57
Contributor
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2 Messages
5 years ago
Blinking red broadband because of att outage last night. How long will this take to fix?
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colenehc
Contributor
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2 Messages
5 years ago
On a BGW210 router, the Broadband light remains steady red. I reset the router and waited. The router followed it's normal routine for reset and returned to a steady Broadband red light. In other words, no change. I can access the internet without a problem via wifi, but a second computer can only connect to the network via wifi and provides the word 'limited', which of course indicates that there is no connection to the internet. This also prevents the second computer from connecting to a shared printer.
Over a period of the last couple of months or so, the Broadband light has remained steady red for the most part, though a couple of times the reset button has allowed the Broadband light to turn green for a brief period. However, it soon returns to red.
Can anyone help solve this mystery?
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flusturd
Contributor
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1 Message
5 years ago
AT&T is very frustrating with the intermittent service we have been receiving lately
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RedOak
Contributor
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1 Message
5 years ago
I continue to have the same issue with ATT service. My broadband light is blinking red, service light is off. I work from home as well and have a project due in 30 minutes.
ATT offers no help or solution every time I call. When the service techs come out, it is never a quick fix, usually need to order a part which they do not seem to have on hand and takes a week to come in. Very frustrating and inconvenient. Time to look for a new provider
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FixitRic
Contributor
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3 Messages
5 years ago
I'm having this issue right now. This is a straight AT&T issue. Nothing has happened around here at all. No service whatsoever. Uverse, internet or phone! This is frustrating!
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Rubber
Contributor
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1 Message
5 years ago
I held the reset for 20 seconds and the broadband is still red .. but the power is green. I pressed the wps thing on the front which did nothing and checked all the cables and they’re all fine.
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erisner
Contributor
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1 Message
5 years ago
Currently having the same issue. All troubleshooting options have been tried multiple times. No known outage in my area. Customer service said the next available appointment wasn't until 4-8PM tonight. Which is very inconvenient. There should be an easier fix than having to set up an appointment and try to schedule your whole weekend around it. My husband relies on the internet to work from home on the weekends when needed. We have only had UVerse for about 2 months, and this is our first issue, but VERY frustrating when customer service has no answers.
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FixitRic
Contributor
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3 Messages
5 years ago
4000 yards from my house. It had been damaged from other workers
unbeknownst to us. That was our issue after the hassle of them sending a
new gateway box didn't solve the problem. A qiick fix if service technician
comes out.
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