AT&T Community Forums

Intermittent connectivity

Hello. I seem to be having intermittent connectivity issues where it would only happen for a couple of seconds at a time. It seems to pop up in browsing showing cannot connect to server and during online gaming which causes programs to crash. Although speedtest.net shows that I can get download/upload speeds at the advertised rate, pingtest.net shows that I always have ~ 20% packet loss to 3 or 4 different servers. Even as I typed this message, I got an error message for the autosave feature.

Any help would be appreciated.

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Accepted Solution

Official Solution

SomeJoe7777

Expert

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9.4K Messages

12 years ago

It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.

0

DrunkChemist

Contributor

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3 Messages

12 years ago

Joe,

Thanks for the help and just wanted to update. The line techs did come out and removed 2 bridge taps. I attached screenshots for critique as I still have some weird connectivity issue, but not like before. I'm still trying to see what could be causing it, but if the line is clean, then I think it my be my access point or my old switch.