Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help with your equipment?
vulpineblaze's profile



2 Messages

Sunday, May 17th, 2015 4:49 AM

I'm paying for "Fast", "Fiber Optic" internet, and can't even load webpages.

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. 

I can't load Facebook, check email, play video games, watch Youtubes, etc..


Below are some diagnostic printouts:




Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

2 Attachments



20.4K Messages

9 years ago

@vulpineblaze Try disabling IPv6, can cause browsing problems and also rebooting on Arris/Moto RGs. 😉



Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more



2 Messages

9 years ago

Thanks for the reply Chris. It's pervasive slowness though, not just browsing, which leads me to believe that taking a step back technologically is not a good solution. I routinely have speedtests that are similar to the screenshot below, and when I am trying to make a living using my internet connection, this can really make me want to change carriers.


I have rebooted my Arris RG numerous times, with no relief given. 


Will tagging @ATTU-verseCare help me resolve this issue permanently?



1 Attachment

Community Support


6.7K Messages

9 years ago

HI @vulpineblaze,


I am so sorry about the issues you are having with your U-verse services, but I will be glad to help. It may be worth disabling the IPv6, just for testing purposes, because even at a 12Mbps connection, you should have no issues web browsing.


Also, I will be sending you a private message to gather more information, and look further into your line.


Thank you,

David T

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.