How do I change my AT&T wifi router channel?

Changing the Wireless Channel on a 2Wire/Pace U-verse Gateway. Scroll down to find step by step instructions.

Have an NVG/ Motorola? Check out the instructions to change the channels.

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Accepted Solution

Official Solution

ATTU-verseCare

Community Support

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6.7K Messages

9 years ago

2Wire/Pace Changing the Wireless Channel

You may experience weak or dropped signals if say a cordless phone and Wi-Fi gateway share the same frequency channel or if two gateways sharing the same frequency channel are located relatively close to each other.

A potential fix for this issue is to change the channel, thereby reducing frequency interference. The steps below show how to check which channel you're currently on and which channels are available for you. Trial and error testing may be required to find the right channel for you.

First you will need to gather some information in order to access and make changes to your router. You can locate the information needed on the sticker on the side of the modem. You will need the following info. Device Access Code and the IP address listed under For Advanced Device Configuration (should look like 192.168.1.254).
Open a browser (such as Internet Explorer, Firefox, Chrome or Safari) and in the address bar, type http://192.168.1.254 and you will see the following window.
Select Wireless.
Scroll down to Network > Wireless Channel. From here, you can change the wireless channel. You want to pick the one with the least amount of interference. It may take some trial an error to determine an optimal connection.
After you have selected the appropriate channel please ensure to click the Save button at the bottom of the screen.

Thanks,

ATTJohnCS, AT&T Community Specialist

(edited)

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sjones3055

Contributor

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1 Message

5 years ago

what problems may arrise from changing the channel on the router?

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_xyzzy_

Expert

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15K Messages

5 years ago

Change it and find out for yourself in your specific environment how channel changes affects your wifi. It will either work, not work, or partially work (sometimes). You can't hurt anything by experimenting. You can always put it back to what it originally was (auto).

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Rusty_Patina

Contributor

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1 Message

5 years ago

Step 2 seems to be incomplete, but thanks for posting this!

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QueenBee2

Contributor

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1 Message

5 years ago

Step 2 says to type, then has a pic, but doesn't say what to type. Please update these instructions. Thank you.

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WI-FIfix

Contributor

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1 Message

5 years ago

Most of the time, typing 192.168.1.254 should work on AT&T Wi-Fi.

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MamaPreet

Contributor

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3 Messages

5 years ago

None if you put it on Channel 3, 7 or 9.

Usually everyone is always on auto which kills the router anyways

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Lyonhard

Contributor

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2 Messages

5 years ago

I thought that the choices were supposed to be between 5GHz and 2.4GHz but that seems not to be the case, or am I missing something?

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MamaPreet

Contributor

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3 Messages

5 years ago

Yes you can use 2.4 and 5GHz, 5GHz is best used for WiFi on phones and tablets.

You want to adjust the 2.4GHz channel cause it affects the whole router speedwise

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S

SkippyATL

New Member

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1 Message

4 years ago

The router interface has changed slightly from 2015 to 2020. Now, you go to Settings> LAN > Wi-Fi. Then, a little ways down the page, select Advanced Options. This opens up a new menu. Now, under both the 2.4 GHz radio and the 5 GHz radio sections, you can change the wi-fi channel from Auto to a specific number. After changing, click save at the bottom of the page. Test your devices. If you still are having trouble, try a different channel.

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Vulcan5221

New Member

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1 Message

I’ve changed my 5g and 2G to a separate channel and it says fixed but when I check it it still changes the channel to an auto channel I’ve reset the gateway I have the bwg210 new why would it say fixed and still change the channel?

Like

3 years ago

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