High Speed Equipment Charge
Upgraded to new speed , old modem didn't work, called and got a replacement, and charged an extra 13 dollars a month for rental ?
I have never been charged rental fees for the past 10 years , and we just upgraded our speed. Then this month and extra 13 dollars was charged. Called customer service , waited at least 30 minutes , and 0 progress. I even chatted online and transferred to a supervisor , (Girish , employee ID [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.], TL, George) rude and not knowledgable at all. We even spoke to our technician and he wasn't aware of the monthly charges. THEN GIVE US BACK THE OLD MODEM AND REMOVE THE CHARGES ! Wasted 2 hours for nothing , not mentioning she is a customer service supervisor and she is unable to credit our account back .
ATT just throws random charges at customer without any signing or verbal agreements . Beware , and stay away from this nightmare.