AT&T Community Forums

HBO GO unwatchable because of buffering issues

Over the last month HBO GO has been unwatchable via UVERSE. My internet speed is fine, I'm maxing out at 20mbps. I constantly get a drop in video quality below HD & get a "connecting to HBO GO" message now. Shows will play fine for 2 minutes with quality ranging from HD to horrible, then the video stops & tries to reconnect. This is happening to me across many platforms including PS3/Roku/PC. I contacted HBO about the issue & they suggested I log out/ reactivate the device/power cycle, etc. nothing works.
Other streaming services like Netflix/Amazon play fine for me.
I am starting to think ATT is throttling HBO GO. (which is awesome cuz I got this package specifically to stream HBO)

Anyone else having this isssue?

mibrnsurg

Expert

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20.4K Messages

9 years ago

@RigidGhost Contact ATT Uverse Care on the link in my signature.

Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse HBO GO service problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap and gone above and beyond.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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Forestii

Contributor

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1 Message

9 years ago

I am having the same problem. AppleTV wired to the DVR and PS4 wired directly to the Uverse router. 45MBps spped confirmed at speedtest.net and HBO GO IS BUFFERRING CONSTANTLY ALTHOUGH ALL OF MY OTHER VIDEO SERVICES WORK JUST FINE!!! What is going on???? Is this an HBO issue?

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BasicAlgebrah

Contributor

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3 Messages

9 years ago

This started happening for me last week as well. I doubt this is a coincidence. AT&T is clearly throttling HBO GO in retaliation to them starting a stand alone service. I know that some support reps with give me the "Insufficient Evidence" response to this claim but come on.... I am able to download games 5.0 m/b per sec and have really fast (to US standards) download speeds. AT&T is due for a smack down by the FCC.

It's like they want everyone to torrent the lastest episodes of Game of Thrones or something...

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RigidGhost

Tutor

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6 Messages

9 years ago

CLose to a month later, & still having HBO GO streaming issues. Latley shows will play fine for a little while then the video quality drops & freezes. I have to exit the video for it to re-connect. Sometimes it will continue playing, other times it just tries to re-connect to HBO without success. Frustrating. Again, had this internet package with HBO GO since Nov'14. Played everything perfectly till the launch of HBO NOW in April.

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zdwuerf

Contributor

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1 Message

8 years ago

I totally agree. I've pinpointed the issue to my AT&T internet service. I typically get 11.5 Mbps download speed, and every other streaming app (Netflix, Crackle) works great. HBO GO constantly buffers. The only time I hear of the issue is for AT&T users...it is so frustrating. I can't even get my PS3 to function online, which really makes me wonder why I'm paying for a reasonable package with consistent problems. I hate being concerned about throttling.

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