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AT&T related help: AT&T Internet support

dj35042's profile

2 Messages

Saturday, September 9th, 2023 6:03 PM

dsl mbps speed change.

Why did my dsl internet speed go from 6 mbps to 3 mbps after at&t worked on the hub that's very close to my home?

Accepted Solution

Official Solution

ACE - Expert


22.6K Messages

3 months ago

Nobody here can answer that question. You'd have to put in a work request to AT&T to have them check your line from the street to the DMARC on your house. 

ACE - Professor


4.7K Messages

3 months ago

Also in case you’re not aware, it’s not the distance to the local cabinet that matters, but rather how far to central office.  
Regardless, there are easy ways to test speeds to your gateway or have Att do it.  And if a technician dispatch is needed as @OttoPylot said, only they can do it, not forum customers like us which mostly support this forum.  

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