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New Member

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1 Message

Friday, July 10th, 2020 6:44 PM

Data Cap Overage

I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does the fee only return on the next billing period?

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Official Solution

Former Employee

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32.9K Messages

3 years ago

It’s been extended to sept 30 

Former Employee

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32.9K Messages

at&t update to covid 19

 

 We’re automatically waiving home Internet data overage charges for AT&T Internet customers through September 30. That means new and existing AT&T FiberSM[1] and AT&T Internet customers[2] can use unlimited data and won’t see overage charges on their home Internet bill through September 30.

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While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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