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strydr36's profile

Tutor

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6 Messages

Wednesday, April 3rd, 2019 11:27 PM

Connections issues with att modem and netgear router

I turned off the WiFi on the provided att modem/router because it couldn't push the signal out to the entire house.  So, I bought a netgear nighthawk router and that seemed to solve the issue.  Now, for about a week or two so far, the router looses the connection from the modem (yes, it is wired to the modem) and resultantly, anything connected to the router drops off line.  All the troubleshooter on att tells me to do is disconnect the router and connect to the modem directly and that will solve my issue, only it doesnt, so absolutely no help there.  How can I fix this issue between the modem and router?  I am about fed up with att and seriously considering switching internet providers.

ATTHelp

Community Support

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215.1K Messages

4 years ago

Hello @strydr36
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

Tutor

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6 Messages

4 years ago

Once the PM comes in, I will provide the information that you may need.  Thank you for replying.

browndk26

ACE - Professor

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5K Messages

4 years ago

@strydr36  Using the nighthawk as an access point or router mode? 

Tutor

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6 Messages

4 years ago

@browndk26 I am using it as a router.  The ATT provided gateway is being used simply as a modem.

Tutor

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6 Messages

4 years ago

@ATTCares  The PM still hasn't come in.  

ATTHelp

Community Support

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215.1K Messages

4 years ago

Hi @strydr36!


No worries, we've got you covered! I am sending you a private message (PM) to help in this matter. Please check your forum inbox and reply to my message. I look forward to your response and the opportunity to help you!


Yetty, AT&T Community Specialist

New Member

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3 Messages

So nice that this, like so many other threads, does not follow-up with any helpful information. Why can't people follow through? Frustrating to say the least.

New Member

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1 Message

I'm having a similar issue just installed the modem today with my netgear nighthawk r800. First speed test put me at 296 mps download then continuously started dropping to about 75 mps. After a few hours of trouble shooting now my nighthawk app will run and continuously fail around 172 smh I thought it would be better than spectrum but starting to regret my decision to switch

New Member

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2 Messages

3 years ago

Similar issues with Nighthawk Ax1800 WiFi 6 router/sat. I was getting 998 mbps and I figured why not hook up an Ax router to extend my range and multiple devices down stairs. My network immediately dropped speeds in half. I tried Ap mode on the Netgear. Bridge Passthrough with the att modem. Had an att tech check to see if I missed anything on my end. and no matter what was done the speeds stayed cut in half. I unhooked my Netgear and reset the att modem and after reboot I checked the Ethernet ports from the modem its back to putting out the 998 mbps. I tried setting up my Netgear again with tech support and I’m right back to being cut in half on speeds. I disconnected all my devices from the modem except my laptop which was wired in to see if it was the Netgear and after tests I could see it wasn’t. The att modem seems to slow down when you try to hook something else up as a router even with the right settings. Now unlike before when I unhooked everything to put it back in its original state where I was getting closer to 1000 mbps it is stuck at being cut in half even though I disconnected my Netgear and rebooted the modem along with putting the advance setting in router login back to default settings... Att sent me another modem thinking it was the modem which is the exact model and an older one with scratches at that and still!  my speeds are cut in half and fluctuate from 230-500 mbps. I’m was getting closer to what I’m paying for with NO issues until I tried to hook up a new router... the fiber optics is putting out 930-1000 mbps. All 4 ports on the arris BGW 210-700 is only putting out half that so it is being restricted from an outside source. Conclusion. Modem not the issue. My new router which is backwards compatible to Ac modem if it even matters is not the issue. The settings in router login or Att has something to do with it. I’m on my 3rd rep and this one is to just get my output from the att modem back to the optimal speed as when it was 1st installed. If I try and hook up my system again I will go through every setting and take pictures to reverse back to the optimal setting for getting close to what I’m paying for. I dont care about losing 100 mbps but not half of what I signed up for! I may just let att win and force me to use their products ( extenders )to expand my network. A tech did mention one thing that I suspected after spending hours trying to resolve simple issues that sg]hould not be so complicated. He said that att uses settings we don’t see where you have to use their products... He said which purposely causes the Ethernet output to be slow if you use use something different. That is a bit different then saying some extenders will cause it to run slow... So anyways If he is being honest that would make more sense why something so simple to adjust to with all the different setting to optimize your own equipment would still leave you scratching your head for hours. I don’t remember ever having an issue with using my own equipment with spectrum... I may just switch from att after not even a month. I get 500mbps is still fast it’s just the fact that I know what I can do with a network that is not sabotaged by a provider. When I get home I get to see if they fixed their bug that is slowing down the output from the Ethernet ports. 


( I will have a follow up on this issue. ) I will try for another 3 wks and call tech support everyday until it’s set up for my equipment to work right if need be. Right now I’m going in reverse. Now I’m working on a 2nd modem ( att’s modem ) just to get their network to work right... This is ridiculous.

(edited)

New Member

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5 Messages

2 months ago

I am having this same issue with my Netgear router. Wired speeds are 940 on AT&T's router, but cut in half if i connect any 3rd party rouer. 

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