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J_Wilikers's profile

New Member

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2 Messages

Thursday, March 31st, 2022 3:31 AM

Cant connect to my Nighthawk Hotspot while in ip passthrough

I stupidly activated ip passthrough mode on my Nighthawk Mobile hotspot through google chrome not necessarily knowing what it did and cannot connect to it to disable it.

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Official Solution

Community Support

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232.3K Messages

2 years ago

Hello J_Wilikers, we're to help disable IP passthrough setting on your nighthawk hotspot.

 

In order to disable the IP pass through mode;

  1. From a computer that is connected to your network, launch a web browser.
  2. Enter http://attwifimanager or http://192.168.1.1. A login page displays.
  3. Enter the administrator login password.
    The password is case-sensitive.
    The dashboard displays.
  4. Select SETTINGS > Setup > Router Setup.
    The ROUTER SETUP page displays.
  5. Select the IP PASSTHROUGH OFF button.
    The default selection is AUTO.

If this does not work you can reset the modem back to factory settings. To perform a factory reset using the Reset button.

  1. Make sure that the mobile router LED is lit to indicate that it is receiving power from the battery.
  2. Remove the cover on the bottom of the mobile router.
  3. Place your thumbs on the arrows on the cover and press down while sliding the cover up.
  4. Leave the battery in place.
  5. Locate the Reset button. 
  6. With a sharp object such as a paperclip, press and hold the Reset button for five seconds.
    The mobile router returns to factory settings.
  7. Replace the cover on the back of the mobile router.

You can learn more about your Nighthawk hotspot by checking out the manual.

 

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

New Member

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2 Messages

2 years ago

Thank you for the help I'll see if this works after I get home from work.

Community Support

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232.3K Messages

2 years ago

Great J_Wilikers, we're here to help get you connected to your hotspot!

 

Feel free to reach back out to us if you have any other questions or concerns.

 

Thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

 

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