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taandrews's profile

New Member

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1 Message

Tue, Jun 7, 2022 3:58 PM

Cannot connect to DNS SERVER

Repeatedly get error messages on windows laptops from multiple sites, cannot connect to DNS SERVER

ATTHelp

Community Support

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200.1K Messages

4 m مضت

Let's get make sure your laptop can get connected, @taandrews

 

You'll want to try some of the following internet troubleshooting steps to see if they allow you to connect. 

  1. Unplug the power cord from the back of your gateway or modem. If you have:
    • An internal battery backup, remove it.
    • DSL service, unplug your telephone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in, if applicable.
  4. Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

If this doesn't help, please elaborate further on what's going on. Are any other devices having trouble connecting? This will help us narrow down the cause.

 

Raiden, AT&T Community Specialist 

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