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G

New Member

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1 Message

Mon, Jun 22, 2020 9:54 PM

Broadband blinks green and then red

The broadband light blinks green (for about 5 seconds) about twice a minute and then goes back to a solid red light. 

We have no WiFi. 

Accepted Solution

Official Solution

ACE - Expert

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23.6K Messages

2 years ago

If you've rebooted the gateway with no success, call CS 1-800-288-2020.  They can run tests. 

 

If it is determined that you need a new gateway, one can be sent for a self-install.  You have 60 days to return the old one via UPS/FedEx.  Instructions will be emailed to you.

davemize

ACE - Professor

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3.6K Messages

2 years ago

You probably have Internet 50 or higher, using a bonded pair connection (2 pairs of wires). One of those wire pairs has a broken connection, causing your gateway to still get some signal- just not enough to maintain sync. This will take a tech call to resolve, so call the tech support number provided by @skeeterintexas above.

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