Contributor
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1 Message
Blinking Red Broadband Light and No Service. What is wrong?
I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Fix Blinking Red Broadband Issues
The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following:
Restart the modem
Secure cable connections
Factory Reset the modem (Last)
The reason why your service is dropping
Troubleshoot and check for outages
To check for an outage, visit our Service Outage Page.
To troubleshoot, visit our Internet Support Page. If you are signed in, a check will be performed automatically.
ChrisZ, AT&T Community Specialist
(edited)
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Official Solution
ATTAlexCM
Former Community Manager
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1.8K Messages
11 years ago
Hey land161, welcome and thank you for sharing your experience. I'm very sorry to hear about the setup trouble. The following solutions might help...
Installing your AT&T High Speed Internet service (PDF)
Interpreting your Modem or Wireless Gateway indicator lights
Troubleshoot & Resolve Tool
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golf25radioman
Teacher
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18 Messages
10 years ago
How come there is no troubleshoot tool/software for the Mac?
tom
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Motoryan
Contributor
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1 Message
8 years ago
Broadband light keeps blinking red
I don't have dsl
Do I still need to hookup the green data cable ??
I currently have it hooked up to 1 of the 3 different wall jacks I have in this house ..
Waited 15 mins I'm not getting any connection
I've rebooted the box 3 times
Tried resetting also
Maybe I only have 1 att wall jack???
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Ihateatnt
Contributor
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1 Message
8 years ago
Your internet service is an absolute joke. Have your slow service for a week then suddenly I get that red blinking broadband light. So I call and get a technician to come out and fix it. He switches the router for a better one, one that are not supposed to go to internet only customers. So yeah, that worked great for 10 hours. Now the new router is blinking red. I am getting really tired of paying for service that I do not even get. All I can say is shame on you at&t. I just moved to a new apartment that only goes through AT&T for service, so I cannot wait to move. I had cox before and it was cheaper, not by a lot mind you but it was cheaper. The quality of service was 100 times better. I could download games and such at about 50 Mbps. With your terrible service I cannot get over a single Mbps. What is wrong with that. Plus you make me buy your piece of garbage router when I have one that would work much better already. All in all. I hate the service and will never use AT&T for anything again. My internet and cell phone plan will go to a company that gives a care.
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enyeh_
Contributor
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1 Message
8 years ago
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whiteghost6523
Contributor
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1 Message
7 years ago
So true, I am constantly having issues with their services, by the time a tech can come out I would not have had internet or cable service for 24 hours. Yet, you better pay that bill on time, I wonder does AT&T ever take money off of a bill for customers who services don't work correctly.
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Rylosam1
Contributor
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1 Message
7 years ago
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Ericseldom
Contributor
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1 Message
7 years ago
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grabacontroller
Scholar
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168 Messages
7 years ago
They don't care. It's all about the money. You have to spend money to make money.
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