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Tiffany91666's profile

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1 Message

Sun, May 22, 2022 10:06 PM

Att buffers nonstop

After being disconnected 4 times from support I decided to ask here. Why does att wifi buffer every min for 15 seconds. Also why is technical support resetting the gateway and unplugging router. Everyone already does this before contacting expert support

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ATTHelp

Community Support

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200.6K Messages

4 m مضت

Happy to help you improve your Wi-Fi connection, Tiffany91666.

 

Rebooting the gateway is often the first step in troubleshooting, because it refreshes and resets the connection. If that didn't help, you may need to perform a full factory reset. Keep in mind that any changes you've made (Wi-Fi password, SSID, etc.) will be lost. Just locate the small red button and pinhole on the lower rear of the gateway, and depress for ~15 seconds.

 

We also suggest that you take a look at our Wi-Fi 101 guide that provides more troubleshooting options to improve the Wi-Fi connection.

 

If you need further assistance, just reach back out to let us know.

 

Aminah, AT&T Community Specialist

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